Under Prepare your removal order file, click Download template. Follow the instructions in the workbook to complete your removal request list. Make sure that you review the Instructions, Removal data definitions and Examples tabs in the workbook before completing the list on the Removal request tab.
When you have completed the list on the Removal request tab, click File and then click Save as. Browse to the location where you want to save the file. In the Save as type drop-down list, select Text.
To submit your removal order, under Upload your removal order file, click Browse. Browse to the location where you saved your tab-delimited removal request and click Open. Under Upload your removal order file, click Upload now.
Tip: Upload a test file with only one item to confirm that you are able to successfully upload your request.
Under Review file status and history, you can review the results of your last ten (10) removal request uploads, including the date, time, batch ID and status. Click the Refresh button to see the most recent results. If there are any errors, click View processing report to view the details. This report will help you resolve any errors. After the errors are resolved, go to step 2 and re-upload the file.
There are certain errors that are
not detected when uploading removal request. If you were able to upload your file, but
see errors when you are trying to track the progress of your request, it is likely that
one of the following errors may have been triggered:
Delivery SLA not
available Delivery to the specific postal code is not available
SKU not recognised If the
SKU is not recognised, it will appear in your seller account as an order that
cannot be processed
SKU OOS ("out of stock") If
a SKU is out of stock, an error is triggered
Over 1000 SKUs If there
are more than 1000 SKUs in the list, request may time out before it is created
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