This article applies to selling in: Singapore

Confirm multiple shipments with feeds

Note: This feature is only available to sellers with Professional selling plans.

After you receive an order notification and ship the order, you must confirm shipment.

The Shipping Confirmation Template allows you to upload confirmation information for multiple orders in a single file.

Note: If you split an order into multiple shipments, the entire order is charged and assigned the status Payment Complete as soon as the first shipment for the order is confirmed, even if there are more shipments yet to be made.

Follow the steps below to download, edit, and upload shipping confirmations via bulk upload.
  1. Download and save a copy of the Shipping Confirmation template. Review the instructions on the Data Definitions tab, especially "Accepted Values" column and any "Important Notes" below the table. Also, see the Shipping Confirmation Glossary below.
  2. On the ShippingConfirmation tab, enter your shipping information. Some common tips to remember are:
    • The Shipping Confirmation template contains validation macros to help you fill out the template correctly. The macros can be turned off, but we encourage you to keep them on if you are first learning to use the template.
    • Set all of the columns to Text format (including ship-date) to prevent Excel from removing any leading zeroes.
    • Enter ship-date in the following format: yyyy-mm-dd.
  3. When updating previously existing shipping information, select from the following options based on the result you want:
    • Overwrite previously existing data: New data will overwrite or replace the existing data. Example: New data in the tracking-number field will overwrite the existing tracking number data.
    • Do not overwrite previously existing data: An empty (blank) field will not overwrite or nullify the existing data. Example: Leave tracking-number blank so the previously uploaded data will not be overwritten or nullified.
    • Delete previously existing data: Enter "NULL" (without quotation marks) and the data in that field will be deleted. Example: Type "NULL" in the tracking-number field to erase previous data.
    Note: If an order includes more than one product or more than one unit of a product, and you are splitting the order into more than one shipment, then you need to include the following fields for each of the shipping confirmation records:
    • order-id
    • order-item-id
    • quantity
    • ship-date
    • carrier-code
    • tracking-number
  4. When you are finished, click Save As and select Text (Tab-delimited) (*.txt) from the file type list. If you see a warning that the selected file format does not support workbooks containing multiple worksheets, click Yes.
  5. In Seller Central, from the Orders menu, select Upload Order Related Files.
  6. On the Shipping Confirmation tab, under Upload Your Shipping Confirmation File, click Browse.
  7. Locate your saved template, select the file, and click Open.
  8. Click Upload Now to upload your file to Amazon.
You can check the status of your uploaded file at the bottom of the upload page under Review File Status and History. Your processing report will indicate any errors that might have occurred during upload. For example, orders shipped with integrated carriers and uploaded with Invalid tracking ID will not be ship-confirmed and will display an error message in the processing report stating “The tracking ID <XXX> for <carrier name> does not match the expected format for the carrier. Please verify that you have entered the tracking ID and carrier name correctly”. For more information, see the Valid Tracking Rate FAQ Help page.

Shipping confirmation glossary

Not all fields are required. However, it is in your best interest to provide as much information as possible.

Field Name Definition Required Accepted Values Example
order-id Unique identifying number for an order. This number is provided in your Orders report and the Manage Orders tool. Yes Alphanumeric text, 3-7-7 format 058-3563777-5518068
order-item-id Unique identifying number for an item in an order. This number is provided in your Orders Report and on the Order Details page in Manage Orders.
Note: This is not the same as the product ASIN. The order-item-id differs from order to order.
No Alphanumeric text, 14 characters 05835637773450
quantity Item quantity included in this order if more than one unit of an item was ordered.
Note: If you split an order, you must include a quantity in the shipping confirmation for each shipment so that customers know how many items to expect in each package when it arrives.
No A positive integer 1
ship-date Date on which you shipped the order. Yes Format: yyyy-mm-dd 2018-11-19
carrier-code (CarrierCode field in API) Amazon's code for the shipping carrier that delivered the order, chosen from a drop-down menu.
Note: If you are using an unlisted carrier, select Other and then enter the carrier name in the carrier-name field.
No Blue Package, USPS, UPS, UPSMI, FedEx, DHL, DHL Global Mail, Fastway, UPS Mail Innovations, Lasership, Royal Mail, FedEx SmartPost, OSM, OnTrac, Streamlite, Newgistics, Canada Post, City Link, GLS, GO!, Hermes Logistik Gruppe, Parcelforce, TNT, Target, SagawaExpress, NipponExpress, YamatoTransport, Ninjavan, Qxpress, Singapore Post, 4PX, Yanwen, Aramex, China Post, DHL eCommerce, SF Express, Other UPS, DHL, Other
carrier-name (CarrierName field in API) Shipping carrier that delivered the order. Use only if carrier-code is Other. No Alphanumeric text, 1 to 50 characters Any carrier not listed as an option under carrier code
tracking-number Shipping carrier's tracking ID for the order. No Alphanumeric text, 1 to 50 characters 22344455
ship-method Shipping method used to deliver the order. Best practice is to include the carrier name to ensure clarity. No Alphanumeric text, 1 to 50 characters Standard-DHL, Standard-UPS
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