This article applies to selling in: Singapore

Inbound Performance Summary

The Inbound Performance Summary provides an overview of problems identified with inbound shipments to Amazon fulfilment centres. To view specific shipment level details, go to the Inbound Performance report.

Field definitions

Shipments affected Number of shipments with the identified problem type
Problem The type of problem identified with your inbound shipments
Problem SKU Number of products that had problems
Problem Units Number of units with the identified problem type

Problem types

The following receiving problems are surfaced through the Inbound Performance Feedback system:

Labelling required - All products sent to fulfilment centres require a scannable barcode (UPC, JAN, EAN, ISBN, etc.) or Amazon product label (also known as an X00 label). If your product has one or more of the problems below, Amazon will need to apply a label so your product can be received (may be subject to an additional service charge).

Problem Description
Label required Your product required a barcode or an Amazon product label for one or more reasons. See Use an Amazon barcode to track inventory for more information.
Barcode cannot be scanned The physical barcode or the Amazon product label is either damaged or illegible, and your product must be relabelled. See Use an Amazon barcode to track inventory for more information.
Amazon barcode missing The required Amazon barcode, also known as an X00 label or FNSKU, was missing, and your product must be relabeled. See Use an Amazon barcode to track inventory for more information.
Manufacturer barcode missing The required manufacturer barcode (GCID, UPC, EAN, JAN, or ISBN) was missing. See Use the manufacturer barcode to track inventory for more information.
Unit mislabelled The label does not match the physical unit, and your product requires relabelling. See Use an Amazon barcode to track inventory for more information.
Barcode is not accessible by scanner Your product had the required scannable barcode, but it was not accessible for the scanner to read. This could be caused by poor label placement, or prep (such as bubble wrap) blocking the original barcode. See Use an Amazon barcode to track inventory for more information.

Prep Required - One or more products did not include the required prep when sent to FBA. If your product incurs one or more of the problems below, Amazon will need to prep the product(s) so that it can be received.

Problem Description
Bagging The unit was not bagged and required bagging to protect it from dust and damage.
Bubble Wrap The unit was not bubble wrapped and required bubble wrapping in order to protect it from damage.
Opaque Bagging The unit is a product for adults and required opaque bagging to protect it from damage.
Taping The unit required taping in order to be received. Products that have loose parts may be taped so that they are not lost during the fulfilment process. Unsealed poly bags or bubble wrapped must be taped so that the prep does not come loose from the unit.
Suffocation Warning The unit was in a poly bag with an opening greater than 12 cm and did not include a suffocation warning.

Packaging/Safety Issues - Specific safety issues were identified when your product arrived at the Amazon fulfilment centre:

Problem Description
Shipping Box Oversized One or more boxes in your shipment exceeded our maximum size or weight requirements. See the Box Dimensions section of the Shipping and Routing Requirements help page.
Shipping Box Overweight One or more boxes in your shipment exceed our maximum weight requirements. See the Box Weight section of the Shipping and Routing Requirements help page.
Unacceptable Pallet Condition Your shipment was not palletised in accordance with our policies.
Sharp Products Hazard One or more product(s) in your shipment included a sharp product that was not packaged in accordance with our policies.
Spilled Products Hazard One or more product(s) in your shipment contained a spillable product that was not packaged in accordance with our policies.
Improper Dunnage (Packing Materials) One or more boxes in your shipment included improper packing materials. See the Dunnage section of the Shipping and Routing Requirements help page.
Electrical Products Hazard One or more product(s) in your shipment included electrical products without proper packaging.
Shipment ID Not Included on Shipping Box(es) One or more boxes in your shipment did not have the FBA Shipment ID label on the carton. You are required to include the FBA Shipment label on each box that you are sending to Amazon.

Product restriction issues - Products sent to the fulfilment centre are not allowed.

Problem Description
Restricted item Your product is restricted from selling through FBA or Amazon.
Expiration issue Your product did not meet the expiration date and/or date lot requirements.

Catalogue issues - The product listing did not meet our catalogue requirements.

Problem Description
Product title change required Your product title did not meet the FBA product title requirements or did not match the product label.

Unit Quantity - The quantity for the products you sent was different than what was listed on your FBA shipment.

Problem Description
Unexpected Item Found One or more units were not listed on your FBA shipment. This problem can occur if the units you sent to the Amazon fulfilment centre weren't listed as part of your shipment, or if you dispatched replacement items that differed slightly from the units on your pack list (for example, blue t-shirts instead of the red t-shirts listed in your shipment).Amazon reserves the right to send such items back to you or dispose of them at your expense.
Additional Quantities Encountered You sent more units than were listed on your FBA shipment. You can modify the shipment quantity in Seller Central so that it matches the received quantity.
Product or shipment sent to the wrong fulfilment centre Your shipment or product was sent to a different fulfilment centre than listed in your shipment plan.
Product damaged upon arrival Your shipment or product(s) arrived in a damaged condition, and was unable to be received into your Sellable inventory.

Escalated performance feedback - Repeated problems complying with shipment requirements may cause Amazon to suspend your ability to create and modify shipments to fulfilment centres.

Problem Description
Unit/shipment preparation errors One or more of the units in your shipment did not meet one or more of our requirements. Amazon may require you to schedule a phone call with our operations team before we can reinstate your shipment creation and modification privileges.


Inbound Performance Summary


Sign in to use the tool and get personalised help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2022, Amazon.com, Inc. or its affiliates