This policy provides an overview of intellectual property (IP) rights and some common IP concerns that might arise when selling on Amazon. When you sell on Amazon:
There are 3 main types of IP rights:
|Type of notice or warning||Actions you may take|
|For a product you never sold on Amazon||Reply to the notification you received and let us know that you have never sold the reported product. We will investigate to determine if an error occurred.|
|If you have an established relationship with the rights owner||If you have a licence or other agreement that allows you to use the IP identified in the notice, contact the rights owner who submitted the complaint to request a retraction. Your content may be reinstated if we receive a retraction from the rights owner.|
|Trademark or Counterfeit infringement on the product or packaging||Use the Account Health Dashboard present in your selling account to provide an invoice or Order ID that demonstrates the authenticity of the product. We will then re-evaluate the notice and your content may be reinstated.|
|Trademark or Counterfeit infringement on the product detail page||
Modify the product detail page or pages to ensure they do not infringe the trademark and then submit your appeal by going to the Account Health page.
If you believe your listing was removed in error, you may submit your appeal by going to the Account Health page. Please provide supporting documentation (e.g., letter of authorization, licensing agreement). We will then re-evaluate the notice, and your content may be reinstated.
|Patent infringement||Reply to the notification you received, with specific reasons as to why you believe a mistake was made. You may also provide a court order demonstrating that your product is non-infringing or that the asserted patent is invalid or unenforceable.|
You may file a counter notice under the Copyright Act of Singapore. The counter notice must be sent to the email provided in your copyright warning and must include:
A list of the allegedly infringing ASINs and at least one of the following, as applicable:
a. Invoices proving the authenticity of your products (you may remove pricing information); OR
b. Amazon order IDs demonstrating product authenticity; OR
c. An authorisation letter from the rights owner (cannot be a forwarded email); OR
d. A court order finding that your product does not infringe the asserted IP or that the asserted IP is invalid or unenforceable.
You should send your Plan of Action via your account dashboard or reply to the account suspension notification that you received. We will evaluate your Plan of Action and determine if your account may be reinstated. Note that Amazon terminates the accounts of repeat infringers in appropriate circumstances.