When using Amazon Easy Ship, you may be eligible for a reimbursement when your inventory is lost or damaged by Amazon or our carrier partner during delivery to a customer in accordance with this policy.
You can request reimbursement from Amazon for your products that are lost or damaged by Amazon or our carrier partners during delivery to customers. For items lost by Amazon or our carrier partners during delivery to customers, we will reimburse you the estimated proceeds of the sale of that same item. For items damaged by Amazon or our carrier partners during delivery to customers, we will reimburse you 40% of the list price paid by the customer for the relevant item. The reimbursement amount for any single item will not exceed S$2,000. For items valued at more than S$2,000, we recommend that you consider purchasing third-party insurance.
If we previously reimbursed you for lost inventory that is subsequently found, or if we determine that any reimbursement was given in error, we can reverse the credit that was applied to your account.
Our policies prohibit any activity that would interfere with our capacity to help other sellers. Examples of such activities include submitting insufficiently researched or premature requests.
Items lost or damaged by Amazon or the carrier partners that we use to deliver products to the customer as part of the Amazon Easy Ship service.
If you think some of your inventory is lost, go to Manage Orders and search for your inventory by order ID and check for status. Check if the status does not show Delivered.
We recommend that you provide the information in the below reimbursement matrix to ensure a prompt review of your reimbursement request(s):
|Documentation Checklist||Lost Package||Damaged Package|
|IMAGE OF THE ITEM RECEIVED BY YOU||--||Yes|
|IMAGE OF THE DAMAGE TO THE ITEM/PRODUCT BOX||--||Yes|
|IMAGE OF THE DAMAGE/TAMPER TO THE SHIPPING BOX||--||Yes|
|DESCRIPTION OF PROBLEM/DAMAGE||--||Yes|
Whenever you submit a reimbursement request, you will be able to follow your case in Seller Central. If you have been asked by the Selling Partner Support associate to provide any additional supporting documents for your request, provide such information within three business days.