Resolve stranded inventory issues
Amazon provides a Stranded reason column on Fix stranded inventory. This column shows why each listing is stranded. Hovering over the Stranded reason for a listing displays more information and instructions.
See the table below for a list of every Stranded reason and Additional information, including recommended actions.
Key features on the new “Fix stranded inventory” page
More accurate and up-to-date
Sometimes, a listing shows as Active in Manage inventory while it shows as Stranded on Fix stranded inventory. Note that Fix stranded inventory has the most accurate and up-to-date information.
“Stranded reason” column
This column gives you information about the stranded inventory. If you hover over the reason, you can see more details and what action to take.
Filtering by “Stranded reason” and “Recommendations”
These features allow you to sort and better understand why listings are stranded and what to do to resolve each issue.
“Date of stranded event” column
This column shows how long your inventory has been stranded while accumulating storage fees. You can also use the date shown in this column to help locate email and performance notifications related to the listing.
1-click actions
1-click relist allows you to relist without leaving the page. To edit the listing before activating it, click Edit or Relist.
1-click change to FBA allows you to change fulfilment channels without leaving the page. This option is available only for listings that include dangerous goods information. You must provide a dangerous goods submission for all listings. If you have not provided this information for a product, or if you need to change it, select Change to FBA.
Bulk and automatic actions
Select the check boxes on the left side of the page to update several listings at once. Here are bulk and automatic actions available on the Fix stranded inventory page:
Bulk relist allows you to select up to 25 items to relist at once. After choosing these items, you can relist all listings at once with 1-click relist as the recommended action.
Bulk 1-click change to FBA allows you to select 25 items at once to change fulfilment channels. After choosing these items, you can relist all listings at once with 1-click change to FBA as the recommended action.
Automatic relist automatically relists inventory that has been stranded for seven days under these stranded reasons:
- Listing closed
- Listing closed and inventory error
- Item discontinued
You can adjust this setting by clicking Edit automatic-action settings. For listings that you don’t want automatically relisted, select Opt out of auto action in the drop-down arrows to the right of the listing.
Automatic change to FBA automatically changes the fulfilment channel to FBA for inventory that has been stranded for five days under the stranded reason Merchant fulfilled. You can adjust this setting by clicking Edit automatic-action settings. For listings that you don’t want changed to FBA, select Opt out of auto action in the drop-down arrows to the right of the listing.
Auto-relist can be set to relist in as little as two days. Auto-change to FBA can change fulfilment channels in less than one day if you set it to zero days.
Here are some tips for using automatic actions:
- You can prevent accidentally stranding inventory via bulk upload templates or APIs. Set the Auto-change to FBA settings to zero or one day to make sure that your inventory is quickly unstranded and available for sale.
- Temporarily close listings for vacation, product evaluation, or religious observance. Close your listings in Manage inventory and set auto-relist to have them automatically relisted after the desired number of days.
- Prevent lost sales when you have to close a listing for a restricted ASIN that will be reinstated. After the listing is reinstated, it stays stranded as a closed listing. Change your Auto-relist settings to activate the listing more quickly.
How to resolve stranded inventory
If your inventory remains stranded, you receive email notification from Amazon. 30 days after this notification, your inventory will be classified as unsellable. Once it is classified as unsellable, you will have 30 days to remove your inventory, or it will be disposed of.
| Stranded reason | Additional information |
|---|---|
| B2B restricted | This item can only be sold by approved B2B merchants. Create a removal order and delete the listing to remove it from Manage inventory. |
| Blocked listing |
This ASIN is restricted and not available to sell due to intellectual property concerns, quality issues, or product safety. For specific details, see your email or Performance notifications. You can either file an appeal or create a removal order for this inventory. If you create a removal order, you must also go to the Manage inventory page and delete the listing. For more information, see Manage inventory. |
| Deleted listing | This listing has been deleted. To activate an offer, select Create a new listing. |
| Discontinued listing | To resolve this issue, click Create a new listing and create a listing with the same ASIN and SKU as your FBA inventory. |
| Expired product | This product is past the printed expiration date and cannot be sold. Create a removal order for this inventory. |
| Food safety investigation |
This item has been suppressed due to an ongoing safety investigation. In order to relist your product, contact the manufacturer or brand owner for applicable product safety testing and compliance documents. Please note that submission of documentation does not guarantee reinstatement. |
| Future listing sell date | Your product is not available for sale because the Start selling date or Offer start date is set to a date in the future. Click Edit listing to change the date. |
| Inventory error |
Small amounts of inventory with this error are either still under review in a fulfilment centre or located in a fulfilment centre that doesn’t ship directly to customers. For larger amounts, or for inventory stored across multiple fulfilment centres, this error indicates missing listing information. Update your listing to include all of the required attributes, or contact Selling Partner Support for more information. |
| Inventory under review | This inventory is under customer service review. No action is currently required. There might be additional information in the Case log. If it is determined that your inventory cannot be relisted, you are required to Create a removal order. |
| Item discontinued | This ASIN violates FBA policy or has chronic damage or defect problems and has been discontinued. You are required to create a removal order. After the removal order is processed, delete the listing from the Manage inventory page. |
| Item merged | The ASIN or SKU for this listing has been merged with another ASIN. Contact Selling Partner Support for more information. |
| Item restricted | This is a restricted item. Create a removal order or contact Selling Partner Support for more details. |
| Listing closed | The end date for this listing has passed or the listing has been closed. To activate your listing, click Relist, then Save and finish. |
| Listing closed and inventory error | The end date for this listing has passed, or the listing has been closed, and an inventory error has occurred. To relist this item, click Relist, then Save and finish. The listing might show as "Inactive" (out of stock) on the Manage inventory page after relisting. This issue is generally corrected within three hours. If the issue persists for more than 24 hours, please contact Selling Partner Support. |
| Listing error | Please contact Selling Partner Support for help troubleshooting this issue or create a removal order. |
| Merchant fulfilled | Your inventory is not available for sale because the fulfilment channel is set to Merchant. To activate the listing, click Change to FBA. |
| Merchant fulfilled (DG info required) | Your inventory is not available for sale because the fulfilment channel is set to Merchant, and the ASIN does not have required dangerous goods information. To activate the listing and provide the required information, click Change to FBA. |
| Miscategorised ASIN | This inventory is listed in the incorrect category. Products should be correctly matched to a category or subcategory. For example, a mobile phone charger should not be categorised as a mobile phone. Sellers are not allowed to categorise items incorrectly to bypass Amazon category restriction processes. Go to the Change a product’s category tool to make necessary changes. |
| Missing price | There is no price for your listing. You must include a price in the Price column, or click Edit to update your listing. |
| Missing SKU | Your inventory is stranded because the FBA and Manage inventory SKUs or ASINs for this listing do not match. This might be because your product ID, such as the UPC or ASIN, changed, or because there is no listing in Manage inventory for this SKU. One of the steps below might resolve this issue:
If these solutions are unsuccessful, contact Selling Partner Support for assistance. |
| Packaging issue | This listing is not certified for Frustration Free Packaging. Create a removal order for this item. After the removal order is processed, delete the product and listing from the Manage inventory page. |
| Please review for quality issues | Your listing has been paused. This might be due to a listing quality issue, such as a pricing error. Review your listing and verify that all information is correct. To resume selling, click Edit listing, update the listing, then click Save and finish. |
| Potential logo misuse | We removed your listing due to potential misuse of trademarked images on the product detail page. To learn more, see Intellectual Property Policy. Click Edit to inspect your images and remove or replace the infringing images. If you believe your ASINs were removed in error, you can contact Selling Partner Support with supporting documentation, such as a letter of authorisation or licensing agreement. |
| Potential trademark misuse (self-reinstate) | Your listing was removed due to potential misuse of trademarked terms on the product detail page. If your ASIN improperly uses a trademarked term, click Edit to update the product detail page to ensure that you are not engaging in the unauthorised use of any trademarks. Once your product is updated, click Save and finish, and it will be automatically reinstated within 24 hours. If no modifications are made, these ASINs will not be reinstated. To learn more about our policies, see Intellectual Property Policy. If you believe your ASINs were removed in error, you can contact Selling Partner Support with supporting documentation, such as a letter of authorisation or licensing agreement. |
| Product recall | This item has been flagged as a recalled item. In order to relist your product, remove all inventory and request a letter of compliance from the brand owner. |
| Product safety investigation | This item has been suppressed due to an ongoing safety investigation. In order to relist your product, contact the manufacturer or brand owner for applicable product safety testing and compliance documents. Please note that submission of documentation does not guarantee that the product will be reinstated. For more information, see Product safety and compliance . |
| Product update required | This listing requires a product update. Click Edit and update any field except for Price or Quantity. For example, go to Keywords and add a term to the Subject field, then click Save and finish. It might take a few minutes to update. If this doesn’t work, Delete the listing and Create a new listing with the same SKU and ASIN. |
| Qualification required (brand) | You must be approved to sell this brand. You can request approval by clicking Edit and then, Request approval if available. If you receive approval, click Edit, then Save and finish to activate the listing. If the Request approval button is not available, or if you are not approved to sell this item, you must create a removal order for the item, then go to the Manage inventory page and delete the listing. |
| Qualification required (category) | You must be approved to sell items in this category. You can request approval by clicking Edit and then, Request approval if available. If you receive approval, click Edit, then Save and finish to activate the listing. If the Request approval button is not available, or if you are not approved to sell this item, you must create a removal order for the item, then go to the Manage inventory page and delete the listing. |
| Qualification required (item) | You must be approved to sell this item. You can request approval by clicking Edit and then, Request approval if available. If you receive approval, click Edit, then Save and finish to activate the listing. If the Request approval button is not available, or if you are not approved to sell this item, you must create a removal order for the item, then go to the Manage inventory page and delete the listing. |
| Restricted ASIN |
This restricted ASIN is not available for sale. This may be due to intellectual property infringement, product quality issues, or safety concerns. For details about this ASIN, check your email or your Performance notifications.
Note: You can file an appeal or create a removal order for this inventory. Once the appeal is approved, you must relist the ASIN to activate your offer. If you process a removal order, delete the listing from the Manage inventory page.
|
| Restricted product ASIN | This ASIN has been identified as a restricted product. If you believe the product should be permitted for sale on Amazon, contact Selling Partner Support and include documentation demonstrating that your account has not violated our Restricted products policies. |
| Restricted programme | Item cannot be sold due to a programme-level restriction. Create a removal order for this item. |
| Trademark misuse | Your listing was removed because you might have used trademarks or patents that you do not have the right to use. Create a removal order or your inventory will be changed to unsellable and disposed of after 30 days. To learn more about our policies, see Intellectual Property Policy. If you believe your ASINs were removed in error, you can contact Selling Partner Support with supporting documentation, such as a letter of authorisation or licensing agreement. |
| Under hazmat review | This inventory is under hazmat review. Click Help, search for “dangerous goods,” and enter the ASIN to look up the status of this listing. |
| Unexpected inventory received | We received unexpected inventory in your shipment. To make it available for sale, create a new listing. For additional help, contact Selling Partner Support. |
Bulk fix stranded inventory
If you have large quantities of stranded inventory, you might be able to fix these issues in bulk.
Use Bulk Fix Stranded Inventory to update prices or change listings to Fulfilled by Amazon. The tool does not support actions requiring special documentation, such as an appeal or approval process. Currently, we cannot support bulk actions for these cases.
- Go to Bulk Fix Stranded Inventory and click Request Download. It might take a few minutes for the download to complete.
- When the report is ready, click Bulk Fix Stranded Inventory above the page title and open your report in the bottom left corner of the page.
- Add any missing attributes, such as Price, ASIN, SKU, and Condition.
For more information, see Bulk Fix Stranded Inventory Report.
