This article applies to selling in: Singapore

Why do I have a negative balance?

Your seller account may have a negative balance if the amount of fees you owe and refunds you have issued exceeds your sales during a settlement period.

Your Payments Report provides a detailed summary of all credits and charges applied to your account.

  • Fees: Fees differ depending on your seller type, the items you sell and the services you use. To see the order level details of fees you have incurred, select the Transaction View tab in the Payments Report page and click an order total amount. You can also refer to the Amazon Services Business Solutions Agreement and the Selling on Amazon Fee Schedule for information on fees associated with your seller account.
  • Product refunds: If you issue a refund for a product for which you have already received payment, Amazon Services will charge you the full amount of the refund, plus the refund administration fee, minus the cost of any applicable referral fees from the order. For more information about refund administration fees, please refer to the Amazon Services Business Solutions Agreement.
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