Sign in to use the tool and get personalised help (desktop browser required).
To correct an error on a product detail page, do the following:
Under Inventory, select Manage Inventory, and edit the listing. For in bulk corrections, upload your inventory file.
Note 1: In most categories, multiple sellers offer the same product through a single detail page. This provides an organised, uniform product presence in our catalogue and increases the convenience of comparison shopping for potential buyers.
Note 2: The product information displayed on an Amazon single detail page may be drawn from multiple seller contributions. When several sellers have submitted contributions for one ASIN to our system, an automated business logic determines which of the available product descriptions, features, titles, and additional details are eventually displayed on the single detail page.
Note 3: For determining which contributor’s product information is displayed, the business logic takes various factors into account, for example, a seller’s sales volume, refund rate, Customer Feedback, and A-to-z Guarantee claims. This automated process is regularly repeated to update product information automatically.
When multiple sellers sell the same product through a single detail page, Amazon automatically combines the best product data from various seller submissions to ensure customers get the best experience. Sellers and manufacturers can contribute product information on a product detail page. When evaluating contributions, we consider sales volume, refund rate, Customer Feedback, and A-to-z Guarantee claims.
To fix a product detail page using the Manage Inventory page, complete the following steps:
|Vital Info||Update the title and key product information.|
|Images||Upload new images.|
|Description||Update the description and bullet points.|
Some product detail pages offer variations, such as colour, pattern, and size. If you think a seller might have added a variation to a product that is different than what's indicated in the product detail page, we can fix it. Incorrect variations can lower customer confidence in whether they are buying the right product.
Before requesting a correction, review the following errors and examples:
|Different product||The variation for the product is completely different from the product detail page.||The product detail page is for a toaster, but the variation is for a pencil.|
|Same product, different brand||The variation appears to be the same product, but is manufactured under different brands.||The product detail page is for "Sony Stereo Headphones" but the variation is for "Bose Stereo Headphones."|
|Same brand, different product line||The brands match, but the products are different.||The product detail page is for "UGG Women's Classic Short Boot" but the variation is for "UGG Women's Slipper".|
|Similar product types||The variation is for a product from a similar category, but for a different product type.||The product detail page is for "Women's Leggings" but the variation is for "Women's Slacks."|
|Version||The variation is for a different release version of the same product that is materially different from the previous version.||The product detail page is for "Remote Control X4 Helicopter and 4 Button Remote" and the variation is for "Remote Control X5 Helicopter and 5 Button Remote."|
If any of these scenarios exist, you can submit a request for Amazon to fix it by using Contact Us .
Manufacturer's or publisher's website URL is the only acceptable proof for product image update requests. Any requests without valid proof supporting the changes will not be accepted.
To fix product attributes in bulk, upload an inventory file template that includes the corrected product information.