This article applies to selling in: Singapore

Condition Guidelines for  FBA Products

In order for your product to be sold as "New" on Amazon, whether as Labelled Inventory or Stickerless Commingled, it must arrive at the fulfilment centre in good condition and without defects.

Amazon's world-class customer service depends on the quality of products we deliver. Not only will customers benefit, but so will you. For example, if your outer shipping boxes arrive at the fulfilment centre with visible damage, they may be rejected.

Products listed as "New"

  • Items sold as "New" need to be in brand new, unused condition.
  • Items sold in "New" condition will be inspected and marked as Unsellable if there are scratches, scuffs, dents, wear, creases, tears or more beyond what is considered to be acceptable for a new item.

Products listed as "Used" (Feature may not be available)

Items sold as "Used" will be inspected and will only be moved to Unsellable if they are deemed to be unsuitable, for example, not fit for purpose, parts missing, unusable, unhygienic, etc.

Note: Wrongly labelled or defective products may be marked as Unsellable at the point of receipt. Products that are prohibited from sale through FBA or Amazon may be marked as Unsellable or disposed of at the point of receipt. Amazon does not take responsibility for products that are received in this condition.

Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your products are damaged during transit, we recommend filing a damage claim with your carrier. Amazon is not responsible for damage during shipment to us.

Books

Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:

Water Damaged

Water Damaged

Ripped or torn bindings

Ripped or torn bindings

Shelf wear

Shelf wear

Torn or cut covers or pages

Torn or cut covers or pages

Media products

Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:

Warped or creased packaging

Warped or creased packaging

Dirty, stained or watermarked

Dirty, stained or watermarked

Cracked or broken covers

Cracked or broken covers

Non-media products

Non-Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:

Requiring prep, but arriving without prep

Requiring prep, but arriving without prep

Damaged outer packaging

Damaged outer packaging

Dirty

Dirty

Damaged or missing retail packaging (such as shrinkwrap or plastic clamshell packaging)

Damaged or missing retail packaging (such as shrinkwrap or plastic clamshell packaging)
Note: Refer to the FBA Packaging and Prep Requirements help page to make sure that your items are not damaged during transit and can be received successfully in Amazon fulfilment centres.

Policies and Requirements Features and Fees Managing FBA Inventory Business Analytics Resources

On this page, you will learn about the requirements for products sold and fulfiled by Amazon as new products and the conditions in which these products should not be received at the fulfilment centre.

To promote a positive customer experience on Amazon, it is important to ensure that products dispatched to Amazon fulfilment centres as "New" products, whether Stickered or Commingle, arrive in good condition and without defects.

If the outer shipping boxes in which the items arrive have visible damage upon arrival at the fulfilment centre, they may be rejected.

  • Items sold as “new” need to be in brand new, unused condition. Items sold in “New” condition will be inspected and marked as Unsellable if there are any signs of scratches, scuffing, dents, wear and tear, creases or more beyond what is considered to be acceptable for a new item.
  • Items sold as “used” will be inspected and will only be moved to Unsellable if they are deemed to be unsuitable, e.g. not fit for purpose, parts missing, unusable, unhygienic, etc.
  • Wrongly labelled or defective products may be marked as Unsellable at the point of receipt. Products that are prohibited from sale through FBA or Amazon may be marked as Unsellable or disposed of at the point of receipt.
Note: Amazon does not take responsibility for products that are received in this condition. Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your units are damaged during transit, we recommend filing a damage claim with your carrier. Amazon is not responsible for damage during shipment to us.
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