This article applies to selling in: Singapore

Returnless resolutions

A returnless resolution takes place when you issue a refund and let the buyer keep the product. In some cases, returnless resolutions may make economic sense if the cost of return shipping is relatively high. You can either automatically issue a returnless resolutions via rules you define, or you can work with the customer via buyer-seller messaging for a specific return. There are two ways to configure returnless resolutions:

Offer returnless resolutions for returns that meet certain criteria

To create new rules:

  1. Go to Settings, and select Return Settings.
  2. Click the Resolutions tab.
  3. Click Create a Returnless Resolution Rule.
  4. Create a rule name and define your rules. You can set the price range, product categories, and return reasons.
  5. Click Save.
    Note: The newly configured rule will apply to all orders from that time forward.

To edit an existing rule:

  1. Click the rule.
  2. Select Edit and modify the settings.
  3. Click Save.

To delete an existing rule:

  1. Click the rule and select Delete.
  2. Confirm that you want the rule deleted.

Note: All orders placed while a rule was active will still have the rule applied.
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