Individual sellers: This feature is available for Professional selling plans only. Learn more
To issue full or partial refunds or to make miscellaneous adjustments, for multiple orders at one time, submit refunds with the Adjustments Template.
If you prefer, you can issue refunds one at a time in Manage Orders. For more information, see Refunding Orders.
Download and save the Adjustments Template.
Monitor the status of your upload by checking the Review File Status and History section of the Adjustments page. Click Refresh to see the latest status. After the upload is complete, Status: Done appears in the Status/Results column along with the number of errors, if any.
If there are any errors, click View Processing Report to diagnose and correct errors in the uploaded file. Learn how to Review Processing Reports.
Field name | Definition | Accepted Values | Example |
---|---|---|---|
order-id | Amazon's unique identifying number for an order. Provided in your orders report. | Alphanumeric text, 19 characters, in the format of 3-7-7. | 058-3563777-5518068 |
order-item-id | Amazon's unique identifying number for an item in an order. Provided in your orders report. | Alphanumeric text, 14 characters. | 0583563777345 |
adjustment-reason-code | The reason for the refund or adjustment. |
Select one of the following:
|
CustomerReturn |
item-price-adj | The amount to be refunded to the buyer. If the adjustment is at the product level (the Amazon order-item-id), then the amounts are aggregates of the quantity, not unit prices. Amounts are signed: positive amounts are refunded to the buyer and negative amounts are charged to the buyer (for example, restocking fees). The sum of the adjustment amount must be zero and less than or equal to the amount credited in the order report. | A number with up to 20 digits to the left of the decimal point and 2 digits (required) to the right of the decimal point. Do not use commas. | 1322.49 23.52 -42.00 |
shipping-price-adj | The amount to be refunded to the buyer for the item's shipment. If the adjustment is at the product level (the Amazon), then the amounts are aggregates of the quantity, not unit prices. Amounts are signed: positive amounts are refunded to the buyer and negative amounts are charged to the buyer. The sum of the adjustment amount must be zero and less than or equal to the amount credited in the order report. | A number with up to 20 digits to the left of the decimal point and 2 digits (required) to the right of the decimal point. Do not use commas. | 1322.49 23.52 -42.00 |