This article applies to selling in: Singapore

Refunds FAQ

How do I refund an order?

You can issue refunds in full or in part via the Manage Orders tool.

Most refunds are issued based on the payment method used at the time of purchase.

If an Amazon gift card or gift voucher was used to pay for all or part of an order, process the refund as you normally would. The gift card or gift voucher portion of the refund will be credited back to the buyer's Amazon account and can then be used on a future purchase.

See Refund Orders for information about issuing both full and partial refunds.

How long does it take for a refund to be applied?

The refund is applied to the buyer's credit card within minutes after you successfully complete a refund transaction. It typically takes three to five business days for the credit to appear on the buyer's credit card statement. This depends on how long it takes the buyer's bank to process the transaction.

Will Amazon credit fees back to me when I issue a refund?

Yes. However, the amount of the original order fees credited back to you will vary, depending on whether you issued a full or partial refund.

For more information, go to Refund Credits and Administration Fees.

I mistakenly refunded an order. What happens now?

When you generate a refund, it will stay in the Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. To cancel a refund, click Cancel all pending refunds for this order. If you cannot view this link, the refund has been released to the buyer and can no longer be canceled.

If this is the case, you can contact the buyer to see if they have a credit card and will allow it to be charged by Amazon again. If the buyer agrees, ask them to contact Amazon Customer Service to request a recharge. We can charge the buyer's credit card for the order only if we receive the request directly from the buyer. Once the buyer's card has been recharged, the recharged amount will appear as a credit in your Payments account.

What if buyers claim they did not receive their orders?

For more information, go to What if a buyer says they didn't receive their order? and Manage Orders

How shall I contact a buyer regarding returns and refunds?

Send the buyer an email using Buyer-Seller Messaging Service to discuss the issue and work toward a resolution. For more information, see Communicate with buyers using the Buyer-Seller Messaging Service.

For more information on a specific return request, click Read return details & order history within the return request.

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