Approximately six hours before your voucher start time, our system starts running a number of validation rules on your voucher to ensure it offers a good value to our customers. These rules are continuously enforced throughout the duration your voucher is active. If one or more of the ASINs in your voucher fail any of these rules, we disable the voucher offer on that ASIN and activate the voucher on the rest of the ASINs that pass validation. Here are some of the errors that you might see on your dashboard and what you can do to rectify them.
Vouchers require your discounted price to be at least 5% lower than your lowest price in the last 14 days. This ASIN is temporarily excluded from your voucher because this rule is not satisfied. Please lower your price or create a new voucher with a higher discount.
This error means that you were offering this ASIN at a lower price than your current price at some point during the last 14 days. Our system checks to see if the voucher discount you are offering over your current price is higher than 5% over your lowest price in the last 14 days. If this check fails, we disable the voucher on the subject ASIN and the pricing error is displayed.For example: If you have sold an ASIN at S$30 eight days before, and today your price for the same ASIN is S$60, we require your discount to be 5% off S$30. This means that your highest net discounted price after a voucher can be S$28.50 (S$30 x 0.95). The voucher that you create today must offer a discount amount so that the highest price a customer pays after applying the voucher is S$28.50.
his error means that you do not have enough inventory to accommodate the customer demand your voucher might generate. When this happens, we disable the voucher from the subject ASIN.
Replenish your inventory. We will automatically reactivate the voucher offer on this ASIN when you have sufficient inventory.
Vouchers require a minimum star rating of 3.0 for products with 1-4 reviews and 3.5 for products with 5+ reviews. This error message indicates that the ASIN is not meeting this rule. Products that do not yet have any review are not eligible.
Vouchers for this ASIN will automatically be reactivated in approximately 24 hours after the ASIN meets the eligibility criteria.