This article applies to selling in: Singapore

Seller Identity Verification

To help us maintain a trusted store for buyers and sellers, we will need some additional proofs for the information you provided during registration.

If you have already submitted your documents

The review process can take up to two business days from the time we receive your documents. We will email you the result.

Note: You will gain access to Seller Central after your account is verified.

If you have not submitted your documents

Download this guide (if you encounter problems opening or accessing the guide, please try using a different web browser) for step-by-step instructions with screenshots, checklist and FAQs on document submission/appeal requirements to help you with your seller identity verification process.

After you read through this guide, please follow the steps below:

  1. Go to the Seller Identity Verification page.
  2. Under Please select your country/region, choose your country or region from the drop-down option.

    Note: Document requirements might change based on your country.

  3. In the Submit documents section, upload your documents as required in this guide.
  4. Click Submit.

Document rejection

Important: We reject documents when we cannot verify them or when they do not meet our criteria. Our decision to approve or reject a document is final and cannot be appealed, although you can re-apply with a new account.

Amazon requires two documents in order to verify your identity. To avoid having your documents rejected, make sure they meet the following criteria:

All documents:

  • Must be valid (not expired, revoked, or closed)
  • Must be high-quality, in colour, and unobstructed (not angled, blurry, or cropped)
  • Must show the full page
  • Must not be a screenshot
  • Must be in one of these supported languages: Chinese, English, Arabic, Dutch, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Turkish, Vietnamese, Thai, Hindi and Tamil.
    Note: If your documents are in another language, you can submit notarized translations in a supported language.

Identity documents:

  • Must show a full document page, or in case of national identity cards, both sides of the card
  • Must be a government-issued identity card that is distributed and recognized by the country where you are a citizen or resident

Additional document proof

You might be asked to submit a bank account statement, credit card statement, or business license based on your location. Make sure your documents meet the following criteria:

Bank account or credit card statements:

  • Must match the name of the point of contact provided during registration
  • Must contain the address
  • Must be dated within the last 180 days
  • The name of the point of contact mentioned in the statement should match with the name of point of contact mentioned during registration.

Business licenses:

  • The name of the legal representative or beneficiary owner should match the name on the identity document
  • The address should closely match the business address provided during registration
  • Must be valid for at least 45 days from the time of registration
  • Must not be revoked or closed by the local government

DO'S for Document DONT'S for Document
ID and Bank statement Should be colour copy ID and Bank statement should not be black and white
ID should have both side ID should not have only one side
ID and Bank or credit card statement should be valid ID should not be expired
ID Should have name, DOB, ID no., expiry date and signature ID and Bank statement should not be screen shot
ID and Bank statement should be clear ID and Bank statement should not be illegible
ID should be government issued photo ID Bank statement should not be password protected
Statement Period of Bank statement or credit card statement should be within 180 days Statement Period of Bank statement or credit card statement should not be older than 180 days old
Bank Statement or Credit Card statement should have complete info Bank statement or credit card statement should not be incomplete
Bank Statement or Credit Card statement should have bank name, logo , address and account holder's name should not be password protected
-- do not send photo of credit card or debit card
-- should not be a Word file
Important: Please check that your documents have met all of the criteria listed here, and submit the correct documents in seller central.
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