Amazon is dedicated to ensuring that goods do not violate or infringe a Rights Owner's intellectual property (IP). Rights Owners can report infringing content they find on Amazon.sg and share answers to frequently asked questions on how Amazon handles infringement complaints.
. If you are a Rights Owner with a registered trade mark, you may be eligible to enrol your brand in the Amazon Brand Registry. Amazon Brand Registry provides access to powerful tools including proprietary text and image search, predictive automation based on your reports of suspected intellectual property rights violations and increased authority over product listings with your brand name. To learn more and start the enrolment process, click here.
To submit a notice of IP infringement, you must be the Rights Owner who owns the IP being reported or an agent with approval from the Rights Owner to submit notices on his or her behalf. Do not forget to provide your contact details (name, address, phone number, email address, secondary contact details) when you report infringement.
If your brand is enrolled in Amazon Brand Registry, you can submit a report via the Report a Violation (RAV) tool or through our Report Infringement form. Rights Owners who do not have a brand enrolled in Amazon Brand Registry can submit via the Report Infringement form. In addition, it is a requirement that a notice submitter be logged into an Amazon.sg account in order to use the Report Infringement form or Amazon Brand Registry's RAV tool .
You can submit a trade mark, copyright, patent or other IP claim.
You should include the following information in your report:
Do not submit more than one type of IP violation per notice. In order to ensure quality and quick resolution of your notices, we will only process the specific complaint type you have chosen in the Report Infringement form or RAV (such as, patent, trademark or copyright). The following are examples of submissions that contain more than one complaint type within a notice:
Do not submit retractions of complaints through the Report Infringement form or Brand Registry. A seller may reach out to you requesting a retraction and if relevant, you can notify Amazon through the appropriate email queue (as provided by the seller).
A trade mark is a sign (e.g. a word, name, number, brand, shape, drawing, colour, packaging or any combination of these elements) that can be represented graphically and that can be used to distinguish a business’ goods or services from those of other traders. Put another way, a trade mark indicates the source of goods or services. Generally, trade mark laws exist to prevent customer confusion about the source of goods or services.
A trade mark owner usually protects a trade mark by registering it with a country-specific trade mark office (such as the Intellectual Property Office of Singapore). In some cases, a person or company might have trade mark rights based on only the use of a mark in commerce, even though the mark was never registered with a country-specific trade mark office. Those rights are known as "common law" trade mark rights and can be more limited.
Example: Trade marks are often displayed on Amazon.sg product detail pages in the form of product and brand names listed on a product detail page. For example, the “Pinzon” by Amazon” trade mark appears above the product title in the brand value portion of the product detail page shown below.
A copyright protects original works of authorship, such as novels, computer programmes, plays, music, film, photographs and paintings as novels, computer programmes, plays, music, film, photographs and paintings, etc. Generally, copyright law is meant to incentivise the creation of original works of authorship for the benefit of the public. To receive copyright protection, a work of authorship must be created by an author and must have some degree of independent effort in the creation of the work. If someone is the author of an original work, then they typically own the copyright in that work.
In some countries, a copyright owner can protect it is copyrighted material by registering the material with a country-specific copyright office (for example, Intellectual Property Office of Singapore). You can generally use your own copyrighted images on product detail pages to sell a product; however, you should not take images from other sources and add them to product detail pages without the Rights Owner's approval.
Example: The owner of the Pinzon brand took the photos of the towels shown below and owns the copyright of the sheets images. If a seller were to copy these images to sell their product on another product detail page, that seller could be violating the Rights Owner's copyright of the sheets images.
A patent is a form of legal protection for inventions. An issued patent grants it is owner the right to exclude others from making, disposing or offering to dispose of, using, keeping or importing the invention (or products obtained directly by means of the process, where the invention is a process) into Singapore for a fixed number of years.
A Rights Owner can report an ASIN, seller or product detail page content when submitting an IP infringement notice. The following are the different types of infringement notices:
ASIN-Level Infringement: If a product or product packaging available on Amazon.sg bears your trade mark but you do not make that product, then you may report the entire ASIN or entire product detail page, for trade mark infringement.
Seller-Level Infringement: If you believe a particular offer from a Seller is listing a product that infringes your trade mark, then you may report that offer as infringing. However, expect the product detail page and ASIN to remain live if you report an offer. When you report an offer and not an entire ASIN, you are only referring to the offer for infringement, not the entire ASIN or product detail page. It is also helpful to provide a test buy with a valid Order ID to support your report.
Product detail page Infringement: If your trade mark is being used on the product detail page, but the product being sold is not your product, you may report use of the trade mark on the product detail page as infringing.
ASIN-Level Infringement: If a product or it is packaging is using your copyrighted work, such as text or images, without your approval, then you may report the entire ASIN for copyright infringement.
Seller-Level Infringement: If you believe a particular offer from a seller is listing a product that infringes your copyright, then you may report that offer as infringing. However, expect the product detail page and ASIN to remain live if you report an offer. When you report an offer and not an entire ASIN, you are only referring to the offer for infringement, not the entire ASIN or product detail page. It is also helpful to provide a test buy with a valid Order ID to support your report.
Image or Text Infringement: If your copyrighted image is used on a product detail page without your approval, then you may report the image as infringing. However, expect the product detail page and ASIN to remain live if you report an image or text. When you report an image or text and not an entire ASIN, you are only referring to the image or text for infringement, not the entire ASIN or product detail page.
If an ASIN or product on Amazon.sg is infringing your patent, then you may report the entire ASIN. If we accept your report, we will remove the ASIN.
Exclusive Distribution and Minimum Advertised Price (MAP) Agreements:
Amazon respects a manufacturer's right to enter into exclusive distribution agreements for it is products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the resellers, Amazon does not assist in this type of enforcement activity.
Compatibility: Amazon does not enforce notices seeking to remove true statements indicating compatibility with trade marked products. If a product detail page clearly and truthfully states the product being sold on that page is compatible with a trade marked product, Amazon will not take action on a notice directed to the use of the trade marked term.
Location: If you are reporting infringement of a registered trade mark or patent, your registered trade mark or patent must be registered in the country where you are reporting the infringement. Amazon does not take action on intellectual property notices concerning registered trade marks, designs or patents from countries other than the country for which take down is requested. For example, if you have a trade mark registered in Italy and you ask Amazon to remove an ASIN from Amazon.sg in the Singapore, Amazon will likely reject your notice.
If your brand is not enrolled in Amazon Brand Registry, then use our public-facing Report Infringement form.
If a seller's offers are infringing on your intellectual property or a product sold on Amazon is infringing your intellectual property, you can use RAV or the Report Infringement form to report one of the following:
Once you have determined what ASINs to report, the seller IDs are automatically populated in our systems by the Report Infringement form and RAV.
Both RAV and the Report Infringement form will auto-populate a list of sellers that are listing an ASIN or product detail page once you provide either an ASIN or URL. Select either ALL sellers or the Specific sellers option when submitting your report of intellectual property infringement.
You will receive a confirmation message that we are reviewing your notice. We will send you a follow up message once your notice has been processed.
If your notice is valid, we will inform the responsible sellers about your claim and share your secondary contact information with them should they have any follow-up questions.
If your notice of infringement is accepted, we will remove the content you reported and take appropriate action against the responsible sellers. However, specific actions are confidential.
If your notice of infringement is rejected, we will not remove the content you reported and we will not take action on the seller. You will receive a notification with the reason for rejection of your notice.