If you plan to take time off over the holidays, we recommend that you update your vacation status to avoid missing orders that could affect your performance. This setting temporarily removes your merchant fulfilled listings from Amazon product detail pages and search results.

To set up vacation status, go to: Store status and vacation settings.

If you plan to send seller-fulfilled orders on public holidays, we recommend that you manage your holiday settings to override a public holiday and change it to an “operating day.” Allow up to four hours for any changes to be reflected in your delivery promise and orders received.

To override a public holiday, go to: Holidays

For more information about vacation status and holiday settings, go to: Listing status for vacations, holidays, and other absences. and Manage Holiday Settings.

To get support during the holidays, contact Account Health Support a dedicated support channel for you to ask questions about your account health.

Account Health Support will have special hours of operations during the festive season:

• December 25, 2024 – Support will be closed and will resume operations on December 26, 2024.
• January 1, 2025 – Support will be closed and will resume operations on January 2, 2025.

For more information, go to: Account health support FAQs