Request for Manual Review/Case Escalation – Account Deactivated – 6 ASINs (Roxelis and LAKERAIN)
Dear Amazon Community Manager:
I am writing to request a manual review/escalation of my account deactivation case. I have submitted appeals multiple times with complete supporting documentation, but consistently receive generic responses lacking specific guidance. Each appeal includes all required documents, and the invoice review team confirms the invoices are complete, yet the performance team consistently rejects them. Initially, it was due to an incorrect brand field, but now it has become a question of authenticity. I still do not understand why. The aforementioned ASINs I provided have been listed for less than a week and have no sales records. I possess all the evidence from the supplier and brand owner, but they still refuse to process my case. Please help me, thank you.
Case Number: [3242262703]
Account: ARIUDMRE / Taiyuanshangmeidianzishangwuyouxiangongsi. (Store ID: A3HF1GXXRLOFSI)
Affected ASINs: B0GJPNMGVJ, B0GJPY487Y, B0GJPXK2PH, B0GJPLL4VK, B0GHFCXB7L, B0GHF7W3B4
Summary of Issue:
1. We have provided a complete brand authorization chain for Roxelis and LAKERAIN.
2. The purchase contract was signed on January 10, 2026 (before the account was frozen).
3. The shipping documents show the actual shipping date (February 9, 2026 for Roxelis; January 29, 2026 for LAKERAIN).
4. We have provided commercial invoices with clear "traceability" remarks. 5. Payment records (1688 order + Alipay) match the invoice amount.
6. We have provided proof of zero sales and screenshots of the deleted ASINs (all 6 ASINs have sales of 0).
7. We have attached transaction confirmation letters from both suppliers.
We believe we have provided all necessary information, but our appeal was rejected for "insufficient information" without specifying what information was missing.
We request that this case be escalated to expert review.
Thank you for your assistance.
Sincerely,
[Lijingjing]
Store ID: A3HF1GXXRLOFSI
@Levi_Dylan_Amazon @Cooper_Amazon @Spencer_Amazon @Julia_Amazon @Nano_Amazon @Ezra_Amazon @Quincy_Amazon
