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News_Amazon
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News_Amazon
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Seller_y4hBH12zfNi9C
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Amazon Singapore Coming to an end?
by Seller_y4hBH12zfNi9C

Why are you ending Amazon Singapore?

We have built our store up the past 7 years with much effort.

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Seller_U6HyxtH0kbbH7
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Amazon keep replying with standard message although informations have been provided
by Seller_U6HyxtH0kbbH7

My Amazon Singapore account has been temporarily deactivated, and listings are not active temporarily.

"As part of a review, your Amazon seller account has been temporarily deactivated. Your listings are not active in accordance with section 3 of the Amazon Business Solutions Agreement. We understand that this deactivation may be difficult for your business. To help you successfully reactivate your account, please review the following information and address the concerns."

"Why is this happening?"

"We want customers to shop with confidence on Amazon. Therefore, we routinely request additional documentation from sellers to verify their account information and confirm the authenticity of certain items."

Amazon asked me to submit the documents to confirm the authenticity and I have submitted the documentation as per the information needed but i keep receiving the same standard email as if no actual human is checking it:

"We received your submission but currently do not have enough information to reactivate your ability to sell on Amazon."

It also keeps mentioning "For privacy reasons, we do not provide details about our investigation methods."

Is there any real person in Amazon that can help with this?

2 votes
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News_Amazon
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Changes to review sharing across product variations starting Feb 12
by News_Amazon

Starting February 12, 2026, we're changing how reviews are shared across products in a variation to improve accuracy and help customers make more informed purchasing decisions. This change will help customers understand product-specific feedback before purchase, increasing trust and potentially decreasing returns.

Currently, reviews are shared across all variations of a product, even when variations have significant differences in features or specifications. This can lead to reviews that don’t accurately reflect the specific variation a customer is considering.

With this change, reviews will only be shared between variations with minor differences that don’t affect functionality. Reviews will no longer appear on variations with significant differences which may affect your products’ overall star ratings and review counts.

Reviews will continue to be shared for the following variations:

  • Colour or pattern variations of the same product.
  • Size variations that maintain the same function, like king-sized and queen-sized bedding.
  • Pack size or quantity variations.
  • Secondary scent variations for non-scent-focused products, like lemon-scented vs. unscented cleaning products.
  • Different model fitments for the same product type, like phone cases for different models.

We recognize the importance of reviews to your business. To ensure a smooth transition for both you and your customers, we'll implement these changes gradually by product category between February 12, 2026 and May 31, 2026. You'll receive email notification 30 days before any changes affect your products.

To prepare, we recommend that you review your variations in Manage All Inventory to ensure that they accurately reflect product differences (for example, use colour variation for colour differences, not quantity variation). For guidance on listing variations and product information, visit Listing quality and Variation relationships.

If you need to update your variation themes after the change takes effect, reviews will be re-shared for eligible products.

For more information about review sharing across variations, visit Review sharing guidelines.

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Find Value Added Tax (VAT) and Extended Producer Responsibility providers easily with new Service Hub
by News_Amazon
Amazon replied

We’ve launched Service Hub to help you meet the mandatory Value Added Tax (VAT) and Extended Producer Responsibility (EPR) compliance requirements for selling in European stores.

Our new Service Hub helps you easily compare and connect with experienced service providers so you can meet these requirements.

With Service Hub, you can:

  • Compare providers and pricing for Germany, France, Spain, Italy, Sweden, Poland, Netherlands and Belgium
  • View transparent pricing information, including one-time and recurring fees
  • Customise services for single countries or multi-country bundles
  • Get provider responses within 48 hours

Here’s how to find compliance solutions on Service Hub:

  1. Go to Service Hub.
  2. Select your target region, country and required services from the drop-down menu, then click Confirm to view provider offers.
  3. Click Learn more to select your preferred service or bundle, then Continue to reach the sign-up page.
  4. Submit your contact information.

Note: Third-party service providers operate independently and will bill you directly for their services.

For more information, go to Service Hub.

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Account Deactivated Singapore
by Seller_KCr3iVJ1MYVaL

Hello Singapore Amazon Forums,

I've recently receieved an email from Amazon Singapore stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.

The initial email I received in the Performance Notifications stated and asked me to provide the following;

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-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

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I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.

Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.

Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.

I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.

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2 replies
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Seller_IbMul80VEEKpC
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International Shipping from SG
by Seller_IbMul80VEEKpC

Hi, we just started listing our backpack on amazon.sg. Currently shipping to SG only. I noticed that other stores offer free international shipping from SG. I have not found shipping cost to make this feasible. What shipping service method makes this possible?

1 vote
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Seller_unBBGVWUzwm72
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The products in my account have become inactive. I cannot use my account.
by Seller_unBBGVWUzwm72

The products in my account have become inactive, and I can't use my account. Even though all the products have reached their owners, Amazon has made my listings inactive because my sales are good and is still asking for documentation. I send the documents again, but they ask for proof. I send them, but they ask for documentation. I'm starting to get really frustrated with this situation. Can anyone help?

1 vote
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