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Amazon Easy Ship
I have got my first order and opt for AES. However the item is not picked up on scheduled time. Who do I look for here ?
Starting May 29, 2025, we’ll begin to migrate all product and food safety compliance requirements from the Manage Your Compliance dashboard to the Policy Compliance page within the Account Health dashboard.
The updated Account Health dashboard streamlines compliance management; you can monitor policy violations, submit documents, file appeals and coordinate with Testing, Inspection and Certification providers for product verification, all in one place.
During the migration period, you must check both dashboards to view all of your violations. We'll guide you through this process with instructions on updated help pages and video tutorials when the migration starts.
The migration is expected to be complete in July, and we’ll notify you once all compliance violations are consolidated into the Account Health dashboard.
We appreciate your understanding as we work to simplify compliance management on Seller Central.
To learn more, register for our May 27 webinar and Q&A session: How to utilise the Account Health Dashboard (AHD) to view product and food safety requirements.
Change to Buyer-Seller Messaging options
We've updated our Buyer-Seller Messaging options to better protect buyer communication preferences.
Buyer-Seller Messaging allows you to contact buyers to complete orders or respond to customer service questions, however the tool shouldn't be used for marketing and promotional purposes.
To ensure messaging is only used for critical messages, we've removed the option to add "[Important]" to the message subject line and override buyer opt-out preferences.
You'll still be able to contact buyers with important messages about their orders. If the contact reason is critical to complete the order, your message will be delivered, regardless of the buyer's opt-out status.
For the best experience, we recommend that you use our message templates which automatically include order IDs, translate messages to the buyer's preferred language, and flag messages as [Important] if needed.
For more information, go to Contact a buyer using Buyer-Seller Messages.
For more information on what type of buyer messages are permitted, go to our Communication guidelines.
Account Deactivated Singapore
Hello Singapore Amazon Forums,
I've recently receieved an email from Amazon Singapore stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.
The initial email I received in the Performance Notifications stated and asked me to provide the following;
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-- Bank account statement and credit card statement.
-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.
-- A business license, if applicable.
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
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I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.
Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.
Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.
I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.
GST tax as FBA seller
Hello,
We have a question in regards to the GST tax. As a FBA seller, who imports goods into Singapore and is NOT GST registered, are we responsible for collecting and remitting LVIG Goods and Services Tax (GST) to Singapore tax authorities?
We read the following article, but it did not became very clear to us as we found some of the information to be contradictory.
sellercentral.amazon.sg/help/hub/reference/GA4ADMR8AAFXCTMT?locale=en-SG
You can now set automated removal settings for your unfulfillable FBA inventory in Amazon's Singapore fulfilment centres.
When inventory in a fulfilment centre isn't in sellable condition (for example, is defective, damaged, or expired), its status changes to "Unfulfillable" and it's set aside for removal.
These settings should be available to you over the next four weeks. Once available, you are required to customise your Automated Unfulfillable settings, so that your unfulfillable units can either be sent to your return address or automatically disposed of based on your instructions.
If you don't customise your Automated Unfulfillable settings, we will notify you when you have inventory that requires removal. After this notification, you have a 30-day window to create a removal order for your unfulfillable inventory. If no action is taken within this timeframe, we will automatically dispose of the inventory in the manner that we elect in accordance with the Business Solutions Agreement at your own cost.
To update your settings, go to Automated Unfulfillable Settings.
For more information, go to Remove unfulfillable inventory automatically under Remove inventory automatically.
I need help to reactivate my aaccount!
1. **Situation Summary**
- 12 Apr 2025 — Amazon Singapore (SG) account suspended for **Identity Verification– Information Not Provided.**
- Because SG is linked to our EU, UAE, AU and JP stores, those marketplaces were suspended automatically.
- Two appeal packages submitted; both rejected with the standard “fraudulent or illegal activity” wording and no detailed feedback.
2. Timeline (plain English)
- **12 Apr 2025** – We woke up to the suspension e‑mail: SG account down, other regions paused automatically.
- **12 Apr (later the same day)** – **First appeal** went in fast, but we made rookie mistakes: used a business licence that was over 90 days old, attached internet/phone bills in the owner’s personal name, and left the business address with the *old* unit number.
- **15 Apr** – Amazon shot back a standard rejection (“fraudulent/illegal activity”).
- **15 – 25 Apr** – We did a deep dive and spotted three red flags:
1. Personal names on some bills vs *** INC. in Seller Central
2. Wrong (outdated) unit number in the SG profile
3. Business licence past the 90‑day window
- **25 Apr** – **Second appeal** submitted: fresh (< 90 days) business licence, corporate bank statement, owner passport, plus bills and statements all showing the same address and the correct unit number.
- **27 Apr** – Appeal #2 also rejected with the one‑liner “not enough information to remove the violation.” No extra clues.
1. The new submission we are preparing to submit
1. Legal entity in Seller Central: *** INC.
2. Business address: same across all marketplaces and every document (unit number now correct).
3. Deposit / charge methods: corporate bank account + corporate credit card, both labelled *** INC.
4. Documents on file (each ≤ 90 days):
- Corporate licence (*** INC.)
- Corporate bank statement
- Corporate mobile‑service bill
- Passport of account owner (name matches owner record)
2. **What Went Wrong (now fixed)**
1. Personal name on some bills vs corporate name in Seller Central
2. Outdated unit number in the first appeal
3. Corporate licence older than 90 days in the first appeal
是否存在产品价格限制问题
我发布了570 新币的产品，结果显示价格可能高于其他产品，产品无法发布。是否存在高值产品限价的问题？
Help boost sales with A+ Content
Available to registered brand owners, A+ Content helps you share your brand’s story, encourage repeat purchases and potentially increase sales by as much as 8 per cent for Basic A+ Content and 20 per cent for Premium A+ Content. How? By helping you create rich content that showcases your brand and educates customers about your products’ features.
A+ Content helps your brand and products stand out from the competition, and connect with your customers, by allowing you to:
- Share your unique brand story using the Brand Story Feature.
- Build brand awareness and tell your product story with rich images, text, videos, Q&A, feature hotspot and comparison modules.
- Create enhanced product descriptions to highlight product-level features.
- Reduce customer returns and negative feedback by proactively answering their questions.
- Encourage repeat purchase behaviour by helping customers explore your other products and build trust with your brand.
The A+ Content Manager makes it easy to set up and manage your content with preformatted module layouts, data-driven content recommendations and content duplication to add languages and product variations.
To get started, go to the A+ Content Manager in Seller Central.
For more information, go to the Complete Guide to A+ Content for Brand Owners.
Note: Guide is in English only
Unwanted Professional PLEASE CAN SOMEONE TAG @Sarah_Amzn @Abella_AMZ in uk
Hi everyone, I’m feeling really overwhelmed and would appreciate any help or advice.
@Sarah_Amzn @Abella_AMZ– tagging you in the hope you can assist.
I only wanted to sell on Amazon UK using an individual account, but I didn’t realize there was a difference between signing up for Amazon Global vs just the UK. I didn’t even know there were separate websites for each region.
Now I’ve been charged for a Professional seller account, which I didn’t want, and I’m really worried I might get hit with more unexpected charges.
I spoke to an agent two days ago who told me I could either close the account or switch to Individual once the registration process completed, and then I wouldn’t be charged. At that point I had already made the switch on my account, but I’ve still been charged.
When I tried to close the account, I looked like I have to do it country by country, it's all very confusing.
Then I managed to speak to another agent based in Singapore who told me I’m not even registered for a UK account and that I need to contact UK support—but I can’t, because I’m not registered there! So I can't even post this in the forum there. I still have countries pending, I've tried to close Singapore but can't and they can't help.
I’ve sent an email to the managing director account in UK and a Escalation member wrote back that they couldn't find a case to investigate so passed it backwards to one of the other members of the escalation team, but I have no idea if I’ll even get a reply.
Has anyone been through this or know what to do next? Why is there no Global support available, every avenue I have tried has come back with nothing, it shouldn't be this hard to get help.
I just want to close any amazon seller account I have anywhere, and receive a refund.
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