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Seller_KCr3iVJ1MYVaL
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Account Deactivated Singapore
by Seller_KCr3iVJ1MYVaL

Hello Singapore Amazon Forums,

I've recently receieved an email from Amazon Singapore stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.

The initial email I received in the Performance Notifications stated and asked me to provide the following;

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-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

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I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.

Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.

Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.

I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.

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International Shipping from SG
by Seller_IbMul80VEEKpC

Hi, we just started listing our backpack on amazon.sg. Currently shipping to SG only. I noticed that other stores offer free international shipping from SG. I have not found shipping cost to make this feasible. What shipping service method makes this possible?

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Seller_YI1PP4ps0jD6o
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My Amazon.com.au Seller Account Video Call Problem
by Seller_YI1PP4ps0jD6o

Yesterday I received this email in my Amazon Australia seller account:

"Your Amazon seller account will be permanently disabled on 12-24-2024 (MM-DD-YYYYY) in accordance with Section 3 of the ‘Amazon Business Solutions Agreement’. Funds will not be transferred to you, but will remain in your account while we work with you to resolve this issue. Continue to fulfil open orders and respond to customer enquiries to avoid further impact to your account.

https://sellercentral.amazon.com.au/help/hub/reference/external/G1791

Why is this happening?

We believe, or our controls detect, that your account is being used for deceptive, fraudulent, or illegal activities in accordance with Section 3 of the ‘Amazon Services Business Solutions Agreement’. To learn more, go to the ‘Amazon Services Business Solutions Agreement’. To protect our customers, we verify the identity of our sellers through a virtual identity verification process in a video call.

How do I verify my identity?

To verify your identity, you must complete a virtual authentication process over a video call."

I haven't been selling on Amazon Australia for 2 years. This mail came out of nowhere. I don't want to lose access to my account. I can sell in the future and my account should not be closed. I clicked on the link provided for the video call and selected the language. I waited on the screen for more than 5 hours. However, it did not connect to anyone. I also have screenshots about this. I would like to submit the requested documents and forward them to Amazon officials. Please help me with this issue. It is very annoying not to get any results after waiting for hours.

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Account Suspended 2.5 years ago_Simply NO MERCY from AMAZON_ ANY HELP?
by Seller_7YIna6K7jPJr0

Can anyone help me ?

Moderators @jessica_Amazon @noor_Amazon @Adam_Amazon, can anyone help.

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After installing a product, when I click the request approval button, I get the message "Your account is not eligible." Please help.
by Seller_nbMlx4DnIrAB7

After installing a product, when I click the request approval button, I get the message "Your account is not eligible." Please help.

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Navigating Brand Registry: A Step-by-Step Guide to Successful Application
by Seller_5zI0wsS66MHFL

We've heard your feedback about the challenges in navigating the Brand Registry application process. In response, we've collaborated with the Brand team to create a comprehensive step by step Brand Registry Application guide! This offers detailed instructions and highlights common pitfalls to avoid during the application process.

For sellers who are either beginning their enrollment process or planning to enroll, Brand Registry offers these valuable benefits:

1. Brand Security

  • Access powerful tools to detect and report suspected intellectual property infringement
  • Protect your brand's integrity in the marketplace

2. Enhanced Customer Experience

  • Enable product subscription options to build customer loyalty
  • Create customized storefronts to showcase your products and brand story

3. Performance Analytics

  • Track key metrics including catalog performance
  • Monitor top search terms
  • Gain insights into customer search and purchasing behavior

Have you reviewed/used the guide? We'd love to hear your questions and feedback in the comments below.

Ken

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Is Amazon Singapore worth it?
by Seller_EbPKnCnAKEo54

We are a NZ based company that sell on Amazon all over the world and it's been going really well. We now want to branch into Asia and have created an Amazon.sg account. Our freight partners tell us though that we need a UEN number in order to import goods into SG. As a foreign entity, it seems the only way to get a UEN is to employ a managed services company based in SG to register our business at a cost of ~$2000 SGD/year with all of the overheads that come with that.

Does anyway know of a way to pay someone to clear our inbound goods for us or is the UEN route the only option? If any foreign entitities has been though this process, your feedback would be greatly appreciated.

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