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News_Amazon∙
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Account vacation settings and support for the holidays
by News_Amazon

If you plan to take time off over the holidays, we recommend that you update your vacation status to avoid missing orders that could affect your performance. This setting temporarily removes your merchant fulfilled listings from Amazon product detail pages and search results.

To set up vacation status, go to: Store status and vacation settings.

If you plan to send seller-fulfilled orders on public holidays, we recommend that you manage your holiday settings to override a public holiday and change it to an “operating day.” Allow up to four hours for any changes to be reflected in your delivery promise and orders received.

To override a public holiday, go to: Holidays

For more information about vacation status and holiday settings, go to: Listing status for vacations, holidays, and other absences. and Manage Holiday Settings.

To get support during the holidays, contact Account Health Support a dedicated support channel for you to ask questions about your account health.

Account Health Support will have special hours of operations during the festive season:

  • December 25, 2024 – Support will be closed and will resume operations on December 26, 2024.
  • January 1, 2025 – Support will be closed and will resume operations on January 2, 2025.

For more information, go to: Account health support FAQs

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Ongoing Issue with Scheduling Video Verification Calls | 21 Cases Opened Amazon Singapore
by Seller_QLQ1UT6FoPIgY

I am writing to escalate a persistent issue that remains unresolved despite my opening 21 cases over the past 60 days. I am unable to schedule a video verification call using the link provided in the performance notification.

Each time I report this issue, I am instructed to wait for a few days. However, no resolution follows, or I receive another request to complete a video verification, which again includes an invalid link.

I have attempted various troubleshooting steps on my end, including using different browsers, clearing cache and browser history, and ensuring there are no local technical issues. Unfortunately, none of these efforts have resolved the problem.

I have repeatedly shared screenshots and videos with the support team to illustrate the issue clearly. Despite being assured that the matter has been escalated to the appropriate team, there has been no tangible progress or resolution.

The support team has failed to provide meaningful assistance. The cases are often closed without resolution, leaving my account in limbo and causing significant frustration.

Additional Context:

To support my request, I have attached the following:

A screenshot of the error page encountered when attempting to schedule the video verification.

A list of recent cases opened regarding this issue, as detailed below:

  1. 27 November 2024, 11:45:14 AM GST, 10554457342, Pending Amazon Action: "Why is my account still suspended?"
  2. 25 November 2024, 12:02:02 PM GST, 10546743902, "Your ‘Call Me Now’ Inquiry."
  3. 21 November 2024, 01:51:35 PM GST, 10536564962, "Questions regarding my Account Health."
  4. 18 November 2024, 10:48:29 AM GST, 10523942672, "Questions regarding my Account Health."
  5. 14 November 2024, 12:40:56 PM GST, 10514183102, "Your ‘Call Me Now’ Inquiry."
  6. 08 November 2024, 07:27:07 AM GST, 10494974052
  7. 05 November 2024, 06:34:28 PM GST, 10486097682, "Unable to complete the video verification - Sorry, session has expired."
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My Amazon.com.au Seller Account Video Call Problem
by Seller_YI1PP4ps0jD6o

Yesterday I received this email in my Amazon Australia seller account:

"Your Amazon seller account will be permanently disabled on 12-24-2024 (MM-DD-YYYYY) in accordance with Section 3 of the ‘Amazon Business Solutions Agreement’. Funds will not be transferred to you, but will remain in your account while we work with you to resolve this issue. Continue to fulfil open orders and respond to customer enquiries to avoid further impact to your account.

https://sellercentral.amazon.com.au/help/hub/reference/external/G1791

Why is this happening?

We believe, or our controls detect, that your account is being used for deceptive, fraudulent, or illegal activities in accordance with Section 3 of the ‘Amazon Services Business Solutions Agreement’. To learn more, go to the ‘Amazon Services Business Solutions Agreement’. To protect our customers, we verify the identity of our sellers through a virtual identity verification process in a video call.

How do I verify my identity?

To verify your identity, you must complete a virtual authentication process over a video call."

I haven't been selling on Amazon Australia for 2 years. This mail came out of nowhere. I don't want to lose access to my account. I can sell in the future and my account should not be closed. I clicked on the link provided for the video call and selected the language. I waited on the screen for more than 5 hours. However, it did not connect to anyone. I also have screenshots about this. I would like to submit the requested documents and forward them to Amazon officials. Please help me with this issue. It is very annoying not to get any results after waiting for hours.

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Create percent-off price discounts with minimum discounted price floor
by News_Amazon

You've told us that you want more options for offering discounts to customers. Now, you can set percent-off price discounts with a minimum discounted price.

Here's how the new feature works:

  • When you create a price discount, you can enter a percent-off discount that will automatically apply to your item's regular offer price or sales price. For example, if you enter a 20% discount on a $100 item, the discounted price will be $80.
  • To ensure that your percent off amount doesn’t result in prices that are unintentionally too low, you can also set a minimum discounted price. If you reduce your regular offer price low enough such that the percent-off amount results in a discounted price below the minimum discounted price, the price discount will automatically deactivate. You can find promotions that require attention on your Price Discount dashboard.

    For example, if you create a 20% discount on a $100 item and set a minimum discounted price of $75, the discounted price will be $80. If your regular offer price drops from $100 to $90, the 20% discount will apply to the $90 price, resulting in a discounted price of $72. In this scenario, your price discount will automatically deactivate because the discounted price of $72 is less than your minimum discounted price of $75. This setup helps you maintain your desired pricing structure.

You can still create price discounts with fixed discounted prices.

Primary users of your Seller Central account have access to the Price Discounts tool by default. To grant access to secondary users, the primary user must go to Global User Permissions, select the secondary user, and enable View only or View & edit permissions.

For more information about percent-off discounts, go to Create a price discount or visit the Price Discount dashboard.

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Estimated time for results to FBA Program
by Seller_HGBsVDgVpoi51

How long does it usually take for Amazon to get back to you once you have submitted your enrollment for the New FBA Program?

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Amazon has not paid me for months even though the process has been completed.
by Seller_QcghL034ktW2L

After my store closed, I made a video call. On 09/04/2024, the transfer of my funds to me was approved and I received an email from Amazon stating that the transfer had started. However, the money was neither transferred to my bank account nor does it appear in my Amazon account. It is as if the money suddenly disappeared. Please give me my money back. You have already held my money for almost a year. Now I have been waiting for the transfer you approved for 3 months. What does this mean? Amazon has no right to do this.

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Attention to changes in Controlled Goods requirements, starting 1st Jan 2025.
by News_Amazon

Starting 1st Jan 2025, Amazon will make changes to the document submission requirements on the 33 categories of Controlled Goods, starting with the following six product categories:

  1. Gas cooking appliances
  2. Refrigerator
  3. Domestic electric wall switch
  4. Components of the Liquefied Petroleum Gas system
  5. Mains socket-outlets
  6. Water heaters

For more information, go to Controlled goods.

For the remaining 27 controlled good categories, please refer to Selling restrictions on controlled goods.

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Objection regarding my unpaid money despite being approved .
by Seller_zLG7xjMyOtqNe

Dear Amazon Official

I am Osman Karadeniz. I am the owner of an Amazon seller account named shopzonUS. My account was suspended on May 19, 2023 and then my US, Canadian and Mexican marketplaces were deleted from the seller panel. I waited 90 days in accordance with the policies and then had a video call with the Amazon Fund team to collect my remaining money from the Canadian and Mexican marketplaces.

I sent the requested documents. Then, on October 3, 2023, I received two emails from the official fund team (seller-disbursement-notification@amazon.com) and the official who participated in the call (jashetty@amazon.com). In these emails, you stated that the meeting was positive and that my money would be paid on the next payment date.

After waiting for a while, I made another inquiry because my money had not been paid and you accused me of fraud and stated that you would not pay my money. I could not understand why you first approved and then gave such a ridiculous answer. Then you had a second meeting to get your money back and you rejected it. I am keeping the approval emails I received from the first meeting as evidence.

Because of you, I became a heart and nerve patient. I have been trying to get you to pay me the money that is my right for a whole year. I have repeatedly informed you about the urgency of my mother's health condition, but I will no longer allow you to keep my money as you please.I will file a criminal complaint against you with my lawyer. I will definitely not let you take my money. Does my mother have to die for my money to be paid? YOU SHOULD BE ASHAMED OF YOURSELVES FOR WITHHOLDING THE MONEY I WAS GOING TO USE FOR MY MOTHER'S TREATMENT FOR CANCER.

(https://sellercentral.amazon.com/help/hub/reference/external/9RA9LYBJ3QP27M6) As clearly stated in amazon fund policy, approved funds should be released. But you are not even following your own company policies. How can I trust you. I have never seen another company that does not recognize the law and does not keep its word so much. I wish I had never worked with you. In addition to this objection, I am sending you two emails proving that I received approval and the warning prepared by my lawyer. I am also sending my identity information and invoices showing that I personally purchased the products from Amazon to prove that I am not a scammer and that I am not involved in illegal activities, deceptive, fraudulent and harmful activities.

Finally, I cannot access the payment page because my Canada and Mexico marketplaces were deleted from the seller panel. I would like my money to be automatically paid to the Payoneer account registered in my account.

I hope you will pay my money as soon as possible and I will not have to resort to legal action.

Osman Karadeniz

My merchant token: A3JOQDNBJ902VZ

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New feature to edit coupon discounts
by News_Amazon

You’re now able to increase discount amounts for active coupons without the need to recreate the coupon.

This feature makes it easier for you to manage your promotions and helps you to adjust to changes in inventory levels.

Note: To maintain customer trust, you can only edit coupons to increase the discount.

To edit an active coupon discount:

  1. Go to Advertising > Coupons
  2. Select the coupon that you want to edit
  3. Click Edit.
  4. Enter the new, higher discount amount
  5. Click Submit to save your changes.

For more information to create and manage coupons, go to: Create a coupon

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Drive ad engagement during Black Friday and Cyber Monday
by News_Amazon

During Black Friday and Cyber Monday, participate in one of the biggest brand-building advertising opportunities and help shoppers around the world discover your products and deals.

Here is your advertising checklist to use during this holiday event:

1. Optimise for engagement.

Select high-quality, larger-size product snapshots that make it immediately clear for customers what’s being promoted.

Use single-product creative that features simple and neat composition.

Use simple, easy-to-read copy to help clarify promoted products.

Include sharp, vivid visual elements to help your creative pop. For example, color product images, logos designed on colored frames and high background-to-foreground contrast can make creative more noticeable..

Improve brand recognisability by displaying a distinct logo that is familiar to customers.

Promote your top deals and products through responsive e-commerce creative, which allows you to promote your products using optimised ads.

2. Ensure your store is ready.

Make sure your store’s Black Friday and Cyber Monday promotional messaging adheres to ad policy: In your brand’s store, promotional messaging is only permitted when used with the Featured Deals store widget.

Use the approved stores layout for the holiday event: Featured Deals widget on top, text banner in the middle, product grid at the bottom.

Schedule a separate store version for Black Friday and Cyber Monday if needed..

For more information on how to prepare for this holiday event, go to the Ads Black Friday and Cyber Monday guide or the Ads Holiday Guide.

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