How Does One Contact the Amazon Child Product Safety Team?
One of my products was wrongly identified by Amazon's automated system and deactivated. This is the second time it has happened this year for the same reason so I was hoping it would be resolved quicker this time. The last time, the Amazon Product Safety Team reactivated the product after we submitted all required product certificates in case id 12347162791. However, this time it has been over a month and they keep sending the same automatic response instead of reviewing the case and reactivating our compliant product. The only email we have is highrisk-childsafety@amazon.com
How can we have a real person review this case to finaly resolve the issue?
How Does One Contact the Amazon Child Product Safety Team?
One of my products was wrongly identified by Amazon's automated system and deactivated. This is the second time it has happened this year for the same reason so I was hoping it would be resolved quicker this time. The last time, the Amazon Product Safety Team reactivated the product after we submitted all required product certificates in case id 12347162791. However, this time it has been over a month and they keep sending the same automatic response instead of reviewing the case and reactivating our compliant product. The only email we have is highrisk-childsafety@amazon.com
How can we have a real person review this case to finaly resolve the issue?
2 replies
Seller_LVZcgxAgZ2xBv
You have "baby" in your company name. What's the product and what did they ask for (before deactivation) in terms of compliance or other documentation?
Atlas_Amazon
Hello @Seller_xINr6QAxOjLzs
Thank you for the information provided regarding the issues you are seeing. I understand that you are in the process of attempting to address the safety concern with your ASIN. I do see the case that you have provided, but do have limited visibility to the information attached.
"the Amazon Product Safety Team reactivated the product after we submitted all required product certificates in case id 12347162791"
Additionally, I have noted that this case appears to be from a year ago. Do you have any more recent case details that you could share regarding this situation? What information have you attempted to provide as of now?
We will need more details to be able to further understand the situation that you are seeing and how you will want to proceed.
Best,
Atlas
