Yesterday I received this email in my Amazon Australia seller account:

"Your Amazon seller account will be permanently disabled on 12-24-2024 (MM-DD-YYYYY) in accordance with Section 3 of the ‘Amazon Business Solutions Agreement’. Funds will not be transferred to you, but will remain in your account while we work with you to resolve this issue. Continue to fulfil open orders and respond to customer enquiries to avoid further impact to your account.

https://sellercentral.amazon.com.au/help/hub/reference/external/G1791

Why is this happening?

We believe, or our controls detect, that your account is being used for deceptive, fraudulent, or illegal activities in accordance with Section 3 of the ‘Amazon Services Business Solutions Agreement’. To learn more, go to the ‘Amazon Services Business Solutions Agreement’. To protect our customers, we verify the identity of our sellers through a virtual identity verification process in a video call.

How do I verify my identity?

To verify your identity, you must complete a virtual authentication process over a video call."

I haven't been selling on Amazon Australia for 2 years. This mail came out of nowhere. I don't want to lose access to my account. I can sell in the future and my account should not be closed. I clicked on the link provided for the video call and selected the language. I waited on the screen for more than 5 hours. However, it did not connect to anyone. I also have screenshots about this. I would like to submit the requested documents and forward them to Amazon officials. Please help me with this issue. It is very annoying not to get any results after waiting for hours.