Brand restrictions on approved branded products.
Dear Fellow Sellers and Amazon Staff,
We’re seeking advice on a brand-level restriction issue we’re facing. Although we were approved to sell this branded product and fulfilled orders without issue, our listings were suddenly removed due to flagged supply chain authenticity.
Steps we’ve taken:
Sent a comprehensive appeal to pq-brand-remedy@amazon.com
Attached all relevant supporting docs (bank statement, EIN, both supplier invoices, proof of FBA delivery, etc.)
Contacted Account Health and Seller Support — both advised we wait, or contact Brand Registry again
Tried using the built-in appeal form, but it didn’t route to the appropriate team
Still no response. Is there a reliable way to escalate this further? Have any of you had success pushing a review through when standard channels failed?
Thanks in advance for any direction you can offer.
Brand restrictions on approved branded products.
Dear Fellow Sellers and Amazon Staff,
We’re seeking advice on a brand-level restriction issue we’re facing. Although we were approved to sell this branded product and fulfilled orders without issue, our listings were suddenly removed due to flagged supply chain authenticity.
Steps we’ve taken:
Sent a comprehensive appeal to pq-brand-remedy@amazon.com
Attached all relevant supporting docs (bank statement, EIN, both supplier invoices, proof of FBA delivery, etc.)
Contacted Account Health and Seller Support — both advised we wait, or contact Brand Registry again
Tried using the built-in appeal form, but it didn’t route to the appropriate team
Still no response. Is there a reliable way to escalate this further? Have any of you had success pushing a review through when standard channels failed?
Thanks in advance for any direction you can offer.
3 replies
Seller_Qbd0RsfZFEZBY
How long has it been since you submitted the doc's? It can take a month....
You stated there is a supply chain authenticity flag....invoices directly from the brand to your accounts business entity will usually take care of this.
Seller_Qbd0RsfZFEZBY
I dont know who told you this is acceptable but I think your about to find out that it is not.