Hi everyone, I’m feeling really overwhelmed and would appreciate any help or advice.

@Sarah_Amzn @Abella_AMZ– tagging you in the hope you can assist.

I only wanted to sell on Amazon UK using an individual account, but I didn’t realize there was a difference between signing up for Amazon Global vs just the UK. I didn’t even know there were separate websites for each region.

Now I’ve been charged for a Professional seller account, which I didn’t want, and I’m really worried I might get hit with more unexpected charges.

I spoke to an agent two days ago who told me I could either close the account or switch to Individual once the registration process completed, and then I wouldn’t be charged. At that point I had already made the switch on my account, but I’ve still been charged.

When I tried to close the account, I looked like I have to do it country by country, it's all very confusing.

Then I managed to speak to another agent based in Singapore who told me I’m not even registered for a UK account and that I need to contact UK support—but I can’t, because I’m not registered there! So I can't even post this in the forum there. I still have countries pending, I've tried to close Singapore but can't and they can't help.

I’ve sent an email to the managing director account in UK and a Escalation member wrote back that they couldn't find a case to investigate so passed it backwards to one of the other members of the escalation team, but I have no idea if I’ll even get a reply.

Has anyone been through this or know what to do next? Why is there no Global support available, every avenue I have tried has come back with nothing, it shouldn't be this hard to get help.

I just want to close any amazon seller account I have anywhere, and receive a refund.