We received an FBM order at our US store from Canada yesterday that has to ship today. We chose "Buy Shipping from Amazon" option as we always do. The only shipping option with Amazon was DHL. We purchased that shipping label but learnt that DHL currently does not ship to Canada when trying to book a pick-up.
Since USPS stopped shipping to Canada a while ago and UPS seemingly is not shipping there either, there is literally no way to ship orders to Canada at this time.
Should not Amazon be the first to know of these shipping situations and block Canadian buyers from placing orders on Amazon. This is so disrespectful to buyers and sellers. Buyers browse Amazon US store thinking they can still make purchases there when they can not. Sellers are not in a better situation. We have wasted all morning today trying to sort this out. First with DHL, then with Amazon and its totally incompetent SS who decided that our primary concert was being refunded for the label.
What about the order the customer from Canada has paid for and is expecting? Of course, they suggested that WE cancel it?! Yes, but it would look (to Amazon metrics) that we failed fulfilling the order for whatever our internal reasons could be. And there are none of our internal reasons - the package was ready to go this morning, but it can't. All Amazon SS suggested that we "look for other shipping options outside of Amazon"???
I wish they could provide more detailed information on such options because there are none, as far as we know.
Amazon's next suggestion was for us to contact the customer and ask them to cancel the order. Is this correct? I don't think so. It's not the buyer's fault that Amazon sells them orders that can't be fulfilled and as already mentioned, Amazon should be the first to know this!
Such unprofessionalism!