UPS Claim for lost package
Hello,
A customer returned a package through UPS (the tracking ID number is 1ZH92F629026889805).
The package is lost in transit to our location.
We called the dedicated UPS line for Amazon Sellers at 1-800-711-5914 and opened a lost package claim with UPS (Claim number: C-0283881901). They said that they closed the investigation because Amazon is the Shipper of Record.
Then, we opened a support case with Amazon (17021612591), but they said to opened a Shipping Claim with Amazon Shipping, which is not the case because the package was shipped via UPS.
We have not received the item, yet we were charged with the refund to the customer. And we have not being reimbursed for the lost package.
How can we get more help?
Thank you!
UPS Claim for lost package
Hello,
A customer returned a package through UPS (the tracking ID number is 1ZH92F629026889805).
The package is lost in transit to our location.
We called the dedicated UPS line for Amazon Sellers at 1-800-711-5914 and opened a lost package claim with UPS (Claim number: C-0283881901). They said that they closed the investigation because Amazon is the Shipper of Record.
Then, we opened a support case with Amazon (17021612591), but they said to opened a Shipping Claim with Amazon Shipping, which is not the case because the package was shipped via UPS.
We have not received the item, yet we were charged with the refund to the customer. And we have not being reimbursed for the lost package.
How can we get more help?
Thank you!
5 replies
KJ_Amazon
Hello @Seller_Xn4oeaArxemFt Thank you for that information. I reviewed that Case ID and see that our partner team is working with you to clear up that issue, and that you provided them with the necessary information to move forward with the claim/investigation.
Please check back if that case gets stuck and you need additional assistance.
KJ_Amazon
