all store deactivated
Hey Guys
please help me i'm new selleri have 3 store active
today i want to add another store
but team of amazon make all my store deactivated.
intel i book an appointment, and complete the identity verification
i don't know why and i dno't know what they want to ask me in the appointement .
all store deactivated
Hey Guys
please help me i'm new selleri have 3 store active
today i want to add another store
but team of amazon make all my store deactivated.
intel i book an appointment, and complete the identity verification
i don't know why and i dno't know what they want to ask me in the appointement .
3 replies
Seller_kIukTwdhvntAp
Unless you are selling ENTIRELY different products in entirely different categories you are only allowed ONE STORE in your lifetime.
If Amazon suspended them all it is very likely that you have product overlap!
OR you don;t have an LOA from the brands allowing you to sell on Amazon. There is an epidemic of that problem going around.
Seller_nRFmxiQg4EGrw
If one account is deactivated, ALL linked accounts are deactivated. You can't just open another one to get around problems.
You need to follow the instructions; book an appointment and go through identity verification. The notice sent to you will have more details as to what specific things they are looking for.
Atlas_Amazon
Hello @Seller_XH2BuFqlonLQ6
Thank you for the information provided regarding what has occurred with your accounts. I understand that you are selling in multiple stores, and they've been impacted due to our team needing to complete video verification.
Since you are actively involved, you will need to complete the verification and resolve the issues on the account impacted to resolve the issues on the other accounts. Have you completed the appointment as of now?
As for what to provide, we would recommend reviewing your performance notifications to see if our team has shared any messaging with you. Otherwise, we would recommend compiling the information related to the supply chain and operations on that account.
For any additional questions or updates, we ask that you refer to this thread for support.
Best,
Atlas
