Pending refund disappearing repeatedly.
I sold an item and it was returned damaged/unsaleable. I emailed the buyer letting her know that I will only be refunding 50%.
I did a 50% restocking fee, and it said "Refund Pending". A few hours later, the "Refund Pending" status disappeared and it was as if I never made a refund.
The buyer filed an AZ and again, I issued a 50% refund. It went to 'Refund Pending' Status. Again few hours later, the status disappeared and it as if I never made a refund.
A third time I issued a refund and same repeats. Pending and then disappears.
Any advice on how to make the refund go through successfully? I am afraid that Amazon may do a 100% refund. Thanks.
Pending refund disappearing repeatedly.
I sold an item and it was returned damaged/unsaleable. I emailed the buyer letting her know that I will only be refunding 50%.
I did a 50% restocking fee, and it said "Refund Pending". A few hours later, the "Refund Pending" status disappeared and it was as if I never made a refund.
The buyer filed an AZ and again, I issued a 50% refund. It went to 'Refund Pending' Status. Again few hours later, the status disappeared and it as if I never made a refund.
A third time I issued a refund and same repeats. Pending and then disappears.
Any advice on how to make the refund go through successfully? I am afraid that Amazon may do a 100% refund. Thanks.
7 replies
Seller_JELEnXFOrnw4L
Did you submit photos to finish the refund?
Seller_AXC06kcsKI1qG
I have seen this a few times as well.
I would issue a refund only to get a message a few days later from the customer saying the never got the refund.
I go back to the order, only to see there is no refund applied. So I issue the refund again and the same occurs.
I can only figure out two options.
1) The payment method used cannot be credited, maybe its a gift card or something. But even them would Amazon just leave the credit balance on their account?
2) This is a known abuser of Amazon policies and makes frequent claims. Maybe it's the systems way of punishing scammers by denying any refunds.
I can't think of any other reasons.
