The product has been marked as defective after a successful misjudgment of compliance appeal
Dear Amazon, in September this year, our product B0D72HDNKF was wrongly identified as having compliance problems. The misjudgment was explained on October 8 and the complaint was successful. Although our product complaint was successful, the compliance team helped us to restore the product details page and remove the misunderstanding, but they forgot to help us restore the product inventory. At present, the inventory in Amazon is still in the state of defects. To solve this problem, we have repeatedly made cases to Amazon to feedback that our products are not defective products, case id: 16521695931,16522625311, 16561509911, we provided the actual photos of the products and the pictures of the successful complaint in the case, Amazon customer service said to help us contact the compliance team to deal with it, but almost a month has passed and there is still no progress, we have a lot of blocked inventory. Besides, the best sales time has passed, which has caused heavy losses to us and seriously damaged our rights and interests. We hope that our problem can be paid attention to, and please contact the compliance team as soon as possible to restore our inventory, thank you!
The product has been marked as defective after a successful misjudgment of compliance appeal
Dear Amazon, in September this year, our product B0D72HDNKF was wrongly identified as having compliance problems. The misjudgment was explained on October 8 and the complaint was successful. Although our product complaint was successful, the compliance team helped us to restore the product details page and remove the misunderstanding, but they forgot to help us restore the product inventory. At present, the inventory in Amazon is still in the state of defects. To solve this problem, we have repeatedly made cases to Amazon to feedback that our products are not defective products, case id: 16521695931,16522625311, 16561509911, we provided the actual photos of the products and the pictures of the successful complaint in the case, Amazon customer service said to help us contact the compliance team to deal with it, but almost a month has passed and there is still no progress, we have a lot of blocked inventory. Besides, the best sales time has passed, which has caused heavy losses to us and seriously damaged our rights and interests. We hope that our problem can be paid attention to, and please contact the compliance team as soon as possible to restore our inventory, thank you!
1 reply
Josh_Amazon
Hello @Seller_vvR7siy8kaP3H,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you're experiencing with your products. In this case, I have reviewed the cases ID provided, and I can see that case ID 16521695931 is still open, and our team has informed that they are currently investigating the situation with the internal team and they will provides updates as soon as possible, hence, you would need to wait until the case gets resolved to get a resolution.
In the event that your case gets resolved but you still need support, don't doubt in letting me know so I can look further, but since the case is being handled by another team at this moment, I am unable to take further actions until they provide a resolution.
Kind regards,
-Josh
