Account Deactivated- Section 3
Hi All,
I started Selling on Amazon last year. I sold through all of my product by August of last year. Life got busy and I wasn't able to pay attention to my account the next few months. Last month I tried to get back into my account and it says it is now deactivated. I have 0 performance issues and my account health is in good standing.
This is the initial message I received: "Your Amazon Seller account was deactivated under Section 3 of the Amazon Services Business Solutions Agreement and the Unsuitable Inventory Investigations Policy."
I've submitted numerous cases and submitted all the information I have for the appeal but am not able to get anywhere. Any recommendations on what else I can do/ how to get in contact with a customer service rep?
Thank you!
Account Deactivated- Section 3
Hi All,
I started Selling on Amazon last year. I sold through all of my product by August of last year. Life got busy and I wasn't able to pay attention to my account the next few months. Last month I tried to get back into my account and it says it is now deactivated. I have 0 performance issues and my account health is in good standing.
This is the initial message I received: "Your Amazon Seller account was deactivated under Section 3 of the Amazon Services Business Solutions Agreement and the Unsuitable Inventory Investigations Policy."
I've submitted numerous cases and submitted all the information I have for the appeal but am not able to get anywhere. Any recommendations on what else I can do/ how to get in contact with a customer service rep?
Thank you!
1 reply
LeviDylan_Amazon
Hello @Seller_mLSgzfS2mRpCl,
Thank you for reaching out on the Seller Forums.
I see that your account was deactivated for section 3 of the business solutions agreement, along with the unsuitable inventory policy and you have questions about how to address this.
In the deactivation notification you can find what is required to reactivate your account. It will be located under the "how do I reactivate my account" section. Typically, you will be required to submit supply chain information for the ASINs in question. This can include: invoices, supplier information, letters of authorization, licensing agreements, etc. The invoices that you submit must be issued in the last 365 days and support the sales volume for that product. The invoices must also meet out document requirements. If the information that you provide either does not meet the requirements or is unable to be verified, your submission may be denied.
What have you submitted so far for review? Did you check to see if your documents meet the requirements listed above? Is the supplier you were using an authorized distributor for the brands you have sold?
After your submission, you should have received a follow-up notification with the reason why is was not accepted. Can you share that notification here, after removing your personal information, for us to review?
I look forward to learning more. Once you have reviewed the information and questions above, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan