Hi @Seller_fGDZFOyTHyDrR,

Thank you for reaching out with this question, I'm sorry to hear about your lost package!

Please note that Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claimsprotections against "Package didn’t arrive" claims when all of the following conditions are true:

• The buyer was reimbursed by Amazon for not receiving their package.
• The shipping label was purchased with Amazon Buy Shipping and was a "Claims Protected" shipping service. The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page "shipping label purchase" section after the label is purchased. (Note: "Late Delivery Risk" labels are ineligible for protections).
• Note: Based on Amazon's observation of millions of shipments, we have a high confidence that "Claims Protected" shipping services will deliver on time. "Late Delivery Risk" shipping services are those that, according to Amazon’s estimated delivery date, have a lower chance of being delivered on-time for the specific order.
• The order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment.

For more information on this process, I'd recommend reading through this help page.

Please let me know if you have any additional questions or need further assistance with this!

All the best,

Jameson