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Seller_6ilYpWQG4vwkH

New refund scam

Here's a new type of scam message we've been getting through the messaging system:

"Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Return requested: No

Reason for contact: We have been contacted by our valuable customer regarding the item

The item is defective . So we require you to provide a full refund to our valuable customer as fast as possible with # High priority .

We are also waiting with our valuable customer to get the issue sorted .

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service"

Is anyone else getting these?

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4 replies
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user profile
Seller_6ilYpWQG4vwkH

New refund scam

Here's a new type of scam message we've been getting through the messaging system:

"Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Return requested: No

Reason for contact: We have been contacted by our valuable customer regarding the item

The item is defective . So we require you to provide a full refund to our valuable customer as fast as possible with # High priority .

We are also waiting with our valuable customer to get the issue sorted .

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service"

Is anyone else getting these?

10
43 views
4 replies
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4 replies
user profile
Seller_CA70ZtA5VBcto
In reply to: Seller_6ilYpWQG4vwkH's post

Is it attached to an order?

That's probably really Amazon CS forwarding you the message from a phone call. Follow policy, don't listen to them. They just repeat what the customer says.

Don't provide a full refund. Ask the customer to return for a refund, input your return address and instructions on opening a return into the message.

10
user profile
Quincy_Amazon
In reply to: Seller_6ilYpWQG4vwkH's post

Hello @Seller_6ilYpWQG4vwkH

Thank you for posting your inquiry to the Forums.

To offer additional context, when a buyer reaches out to Customer Support regarding an order, Amazon's customer service will relay the message to the seller via buyer-seller messaging to resolve any concerns. It is important to respond to the message within 48 hours as this can mitigate an A-Z Claim being automatically granted. You can request that the buyer opens a return request. This help page can be shared as it details how a buyer can open a return request.

Regards,

Quincy_Amazon

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Seller_6ilYpWQG4vwkH

New refund scam

Here's a new type of scam message we've been getting through the messaging system:

"Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Return requested: No

Reason for contact: We have been contacted by our valuable customer regarding the item

The item is defective . So we require you to provide a full refund to our valuable customer as fast as possible with # High priority .

We are also waiting with our valuable customer to get the issue sorted .

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service"

Is anyone else getting these?

43 views
4 replies
10
Reply
user profile
Seller_6ilYpWQG4vwkH

New refund scam

Here's a new type of scam message we've been getting through the messaging system:

"Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Return requested: No

Reason for contact: We have been contacted by our valuable customer regarding the item

The item is defective . So we require you to provide a full refund to our valuable customer as fast as possible with # High priority .

We are also waiting with our valuable customer to get the issue sorted .

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service"

Is anyone else getting these?

10
43 views
4 replies
Reply
user profile

New refund scam

by Seller_6ilYpWQG4vwkH

Here's a new type of scam message we've been getting through the messaging system:

"Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Return requested: No

Reason for contact: We have been contacted by our valuable customer regarding the item

The item is defective . So we require you to provide a full refund to our valuable customer as fast as possible with # High priority .

We are also waiting with our valuable customer to get the issue sorted .

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service"

Is anyone else getting these?

Manage Buyer Experience
Tags:Refunds
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Seller_CA70ZtA5VBcto
In reply to: Seller_6ilYpWQG4vwkH's post

Is it attached to an order?

That's probably really Amazon CS forwarding you the message from a phone call. Follow policy, don't listen to them. They just repeat what the customer says.

Don't provide a full refund. Ask the customer to return for a refund, input your return address and instructions on opening a return into the message.

10
user profile
Quincy_Amazon
In reply to: Seller_6ilYpWQG4vwkH's post

Hello @Seller_6ilYpWQG4vwkH

Thank you for posting your inquiry to the Forums.

To offer additional context, when a buyer reaches out to Customer Support regarding an order, Amazon's customer service will relay the message to the seller via buyer-seller messaging to resolve any concerns. It is important to respond to the message within 48 hours as this can mitigate an A-Z Claim being automatically granted. You can request that the buyer opens a return request. This help page can be shared as it details how a buyer can open a return request.

Regards,

Quincy_Amazon

10
Follow this discussion to be notified of new activity
user profile
Seller_CA70ZtA5VBcto
In reply to: Seller_6ilYpWQG4vwkH's post

Is it attached to an order?

That's probably really Amazon CS forwarding you the message from a phone call. Follow policy, don't listen to them. They just repeat what the customer says.

Don't provide a full refund. Ask the customer to return for a refund, input your return address and instructions on opening a return into the message.

10
user profile
Seller_CA70ZtA5VBcto
In reply to: Seller_6ilYpWQG4vwkH's post

Is it attached to an order?

That's probably really Amazon CS forwarding you the message from a phone call. Follow policy, don't listen to them. They just repeat what the customer says.

Don't provide a full refund. Ask the customer to return for a refund, input your return address and instructions on opening a return into the message.

10
Reply
user profile
Quincy_Amazon
In reply to: Seller_6ilYpWQG4vwkH's post

Hello @Seller_6ilYpWQG4vwkH

Thank you for posting your inquiry to the Forums.

To offer additional context, when a buyer reaches out to Customer Support regarding an order, Amazon's customer service will relay the message to the seller via buyer-seller messaging to resolve any concerns. It is important to respond to the message within 48 hours as this can mitigate an A-Z Claim being automatically granted. You can request that the buyer opens a return request. This help page can be shared as it details how a buyer can open a return request.

Regards,

Quincy_Amazon

10
user profile
Quincy_Amazon
In reply to: Seller_6ilYpWQG4vwkH's post

Hello @Seller_6ilYpWQG4vwkH

Thank you for posting your inquiry to the Forums.

To offer additional context, when a buyer reaches out to Customer Support regarding an order, Amazon's customer service will relay the message to the seller via buyer-seller messaging to resolve any concerns. It is important to respond to the message within 48 hours as this can mitigate an A-Z Claim being automatically granted. You can request that the buyer opens a return request. This help page can be shared as it details how a buyer can open a return request.

Regards,

Quincy_Amazon

10
Reply
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