Invalid tracking ID for Cainiao express
I got an email recently regarding an invalid tracking ID. It looks like four tracking IDs out of 200 from Cainiao Express are invalid. So I got on the phone with the support guy, and he mentioned that Cainiao Express is not integrated with the Amazon system, but the other 196 tracking IDs are okay. So these tracking IDs are generated by the merchants from Ali Express (dropship), and I believe many others probably use their service too. In this case, if anyone has the same experience, could you please let me know how to go about this?
Invalid tracking ID for Cainiao express
I got an email recently regarding an invalid tracking ID. It looks like four tracking IDs out of 200 from Cainiao Express are invalid. So I got on the phone with the support guy, and he mentioned that Cainiao Express is not integrated with the Amazon system, but the other 196 tracking IDs are okay. So these tracking IDs are generated by the merchants from Ali Express (dropship), and I believe many others probably use their service too. In this case, if anyone has the same experience, could you please let me know how to go about this?
2 replies
Seller_nRFmxiQg4EGrw
You mention "dropshipping". Are you following ALL of the rules regarding dropshipping, including being the seller of record on all documents in the package?
Are you 100% confident that your supplier is adhering to all of the rules?
If not, you have much bigger worries than tracking info.
Jameson_Amazon
Hi @Seller_YaED5D5OwncVL,
Thank you for the thread here!
To echo what @Seller_nRFmxiQg4EGrwhas said, it is very important that you are properly following all of the drop shipping policies to avoid any issues. If you haven't done so already, I would highly recommend referencing the following resources for more information on drop shipping:
- Amazon drop shipping policies: The dos and don’ts you need to know post
- Drop Shipping Policy help page
- Drop Shipping Overview Seller University video
Now with that said, did you contact Amazon Seller Support about this situation or Cainiao Express support? If you haven't opened a case with Amazon Seller Support yet, I would recommend starting there. However, please note that I cannot guarantee the outcome will be different. Once you do open that case, please feel free to send me your case ID and I'd be happy to monitor the correspondence.
In the meantime, please let me know if you have any additional questions!
Best,
Jameson
