Seller application Is Constantly Getting Denied Even Though My Invoice Meets All Of The Requirements
I’ve been experiencing ongoing difficulty getting approved to sell P&G products through Amazon Seller Central.
I submitted an invoice that fully meets Amazon’s requirements, and my requirements were altered, because on a normal seller application on of the requirements is 10-50 units! They outright wanted me to get 200 units right out the gate it was a big spend, but its fine i'm going to be a amazon seller until I the day I die anyway so its fine lol!
It includes over 200 units of my swiffer product
It comes from a verified distributor
Is dated within 180 days,
And includes all necessary contact information. My info that matches my seller account, and my wholesalers contact info
However, each time I apply, I receive the same vague response stating:
“We cannot accept the INVOICE that you provided because we are unable to verify the transaction with the supplier. The documents that you provide must be authentic and unaltered.”
I’ve reached out to my wholesaler directly, and he has confirmed multiple times over the past week and a half that no one from Amazon has attempted to contact him. I am confident the documents I submitted are valid and unedited!
In my opinion it just seems a little unfair to decline my applications on multiple occurrences without fact checking my invoices has anyone else had this problem, if so any suggestions on how I can get someone to manually review my application?
I respectfully ask that you escalate or manually review my application and reach out to the supplier if needed amazon support if you see this. Please forward it to the correct department. I need to get to the bottom of whats going on because everytime I contact amazon seller support they cant help me because they say
"Another team reviews the seller applications, and its no way for me to contact them"
which is odd.. how can i figure out whats really wrong with my invoices with vague answers, and nobody contacting my wholesaler? Im just stuck... I cant do anything right now.
Seller application Is Constantly Getting Denied Even Though My Invoice Meets All Of The Requirements
I’ve been experiencing ongoing difficulty getting approved to sell P&G products through Amazon Seller Central.
I submitted an invoice that fully meets Amazon’s requirements, and my requirements were altered, because on a normal seller application on of the requirements is 10-50 units! They outright wanted me to get 200 units right out the gate it was a big spend, but its fine i'm going to be a amazon seller until I the day I die anyway so its fine lol!
It includes over 200 units of my swiffer product
It comes from a verified distributor
Is dated within 180 days,
And includes all necessary contact information. My info that matches my seller account, and my wholesalers contact info
However, each time I apply, I receive the same vague response stating:
“We cannot accept the INVOICE that you provided because we are unable to verify the transaction with the supplier. The documents that you provide must be authentic and unaltered.”
I’ve reached out to my wholesaler directly, and he has confirmed multiple times over the past week and a half that no one from Amazon has attempted to contact him. I am confident the documents I submitted are valid and unedited!
In my opinion it just seems a little unfair to decline my applications on multiple occurrences without fact checking my invoices has anyone else had this problem, if so any suggestions on how I can get someone to manually review my application?
I respectfully ask that you escalate or manually review my application and reach out to the supplier if needed amazon support if you see this. Please forward it to the correct department. I need to get to the bottom of whats going on because everytime I contact amazon seller support they cant help me because they say
"Another team reviews the seller applications, and its no way for me to contact them"
which is odd.. how can i figure out whats really wrong with my invoices with vague answers, and nobody contacting my wholesaler? Im just stuck... I cant do anything right now.
26 replies
Seller_vbBKqHEwbhu65
case id 17631443211 hopefully this helps
Seller_vbBKqHEwbhu65
My letter of authorization is also attached to the case ID as well!
Seller_kIukTwdhvntAp
"how can i figure out whats really wrong with my invoices with vague answers, and nobody contacting my wholesaler?"
Let's start with some BASICS to see what is going on --
Have you verified with Procter & Gamble that your supplier IS an authorized wholesale distributor of their brands, including Swiffer?
Then, IF they confirm that they are authorized, do you have an LOA from P&G that specifically states that you are permitted to sell ON AMAZON?
More and more brands are providing a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
Seller_vbBKqHEwbhu65
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
@Danny_Amazon
@Connor_Amazon
Case ID 17631443211
Hey Guys Can One Of You Help Me With This Case, Ive Been Going Through The Same Issue For About Two Months Now, My Invoices Are Good But I Keep Getting Auto Declined With The Same Vague Message.
"We cannot accept the Invoice that you provided because we are unable to verify the transaction with the supplier. The documents that you provide must be authentic and unaltered."
Can You Guys Help Because My Documents Are Unaltered And Authentic. Please Reach Out To My P&G Wholesaler, His Info Is In My Case ID and On The Invoices, He Is Waiting For Someone To Contact Him, Its Been Months And Nobody Called Him Yet.
Cooper_Amazon
Good Evening @Seller_vbBKqHEwbhu65,
I wanted to reach out to you regarding this post. I took a look at CASE ID 17631443211 that you have filed with Selling Partner Support requesting to review your case about selling Swiffer products. I have gone ahead and escalated the cases you filed to one of our internal teams to review. While I cannot guarantee the outcome of what you have already been told will change, it doesn't hurt to get a second opinion on this investigation.
The partner team should get back to us within the next few business days. Until then, please have a wonderful rest of your weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_vbBKqHEwbhu65,
The partner team has come back to us and let us know they will be unable to approve your selling application at this time. I know this is not the news you were hoping for but at least we were able to get a second review of your invoices.
Feel free to continue to monitoring our Categories that require approval help page and/or work with the brand you are trying to list to get added as an authorized 3rd party reseller through Brand Registry (but the brand has to add you on their end). Once that has occurred you can attempt to list again and if you still have any issues reach out to Selling Partner Support letting them know you are now in the brand's Brand Registry approved list.
Thank you for understanding and have a good day.
Sincerely, Cooper_Amazon
Seller_EHjRnKAlMUarS
please provide payment information for the product with your company name and address should be match with the payment method youou made it to company as well then it should be able to get it.
