Payoff Letter from Amazon Lending
How long does it take for Amazon Lending to send a copy of the payoff letter? I have opened two cases with Seller Support and even emailed Amazon Lending directly but it's been five days today and they still haven't responded. We need these documents as soon as possible. Any idea how or where we can escalate these cases for a prompt resolution?
Payoff Letter from Amazon Lending
How long does it take for Amazon Lending to send a copy of the payoff letter? I have opened two cases with Seller Support and even emailed Amazon Lending directly but it's been five days today and they still haven't responded. We need these documents as soon as possible. Any idea how or where we can escalate these cases for a prompt resolution?
3 replies
Seller_Qbd0RsfZFEZBY
Only one case per issue plz. Multiple cases looks like your making multiple points of contact to increase the chances of getting a response in your favor and increases the workload of SS by having multiple teams working independantly on the one issue, which slows down everyone else.
Stevie_Amazon
Hi there @Seller_fzQX2AaQacrgj,
Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.
All the best,
Stevie
Josh_Amazon
Hello @Seller_fzQX2AaQacrgj,
This is Josh, a Community Manager here at Amazon. Thank you for contacting our Forums!
Following up on this case, I understand that you want to know how long does it take to receive the payoff letter. Can you please confirm if you have already received it or if you still need help with this?
Just in case, I found the following resources where you can find more information about Amazon Lending:
Seller Lending program (Go to the section: "Whom should I contact if I have any questions about my loan or a loan opportunity?")
If you still need more support remember that you can always reach out to our Seller Support team.
Kind regards,
-Josh
