I need help to reactivate my aaccount!
1. **Situation Summary**
- 12 Apr 2025 — Amazon Singapore (SG) account suspended for **Identity Verification– Information Not Provided.**
- Because SG is linked to our EU, UAE, AU and JP stores, those marketplaces were suspended automatically.
- Two appeal packages submitted; both rejected with the standard “fraudulent or illegal activity” wording and no detailed feedback.
2. Timeline (plain English)
- **12 Apr 2025** – We woke up to the suspension e‑mail: SG account down, other regions paused automatically.
- **12 Apr (later the same day)** – **First appeal** went in fast, but we made rookie mistakes: used a business licence that was over 90 days old, attached internet/phone bills in the owner’s personal name, and left the business address with the *old* unit number.
- **15 Apr** – Amazon shot back a standard rejection (“fraudulent/illegal activity”).
- **15 – 25 Apr** – We did a deep dive and spotted three red flags:
1. Personal names on some bills vs *** INC. in Seller Central
2. Wrong (outdated) unit number in the SG profile
3. Business licence past the 90‑day window
- **25 Apr** – **Second appeal** submitted: fresh (< 90 days) business licence, corporate bank statement, owner passport, plus bills and statements all showing the same address and the correct unit number.
- **27 Apr** – Appeal #2 also rejected with the one‑liner “not enough information to remove the violation.” No extra clues.
1. The new submission we are preparing to submit
1. Legal entity in Seller Central: *** INC.
2. Business address: same across all marketplaces and every document (unit number now correct).
3. Deposit / charge methods: corporate bank account + corporate credit card, both labelled *** INC.
4. Documents on file (each ≤ 90 days):
- Corporate licence (*** INC.)
- Corporate bank statement
- Corporate mobile‑service bill
- Passport of account owner (name matches owner record)
2. **What Went Wrong (now fixed)**
1. Personal name on some bills vs corporate name in Seller Central
2. Outdated unit number in the first appeal
3. Corporate licence older than 90 days in the first appeal
I need help to reactivate my aaccount!
1. **Situation Summary**
- 12 Apr 2025 — Amazon Singapore (SG) account suspended for **Identity Verification– Information Not Provided.**
- Because SG is linked to our EU, UAE, AU and JP stores, those marketplaces were suspended automatically.
- Two appeal packages submitted; both rejected with the standard “fraudulent or illegal activity” wording and no detailed feedback.
2. Timeline (plain English)
- **12 Apr 2025** – We woke up to the suspension e‑mail: SG account down, other regions paused automatically.
- **12 Apr (later the same day)** – **First appeal** went in fast, but we made rookie mistakes: used a business licence that was over 90 days old, attached internet/phone bills in the owner’s personal name, and left the business address with the *old* unit number.
- **15 Apr** – Amazon shot back a standard rejection (“fraudulent/illegal activity”).
- **15 – 25 Apr** – We did a deep dive and spotted three red flags:
1. Personal names on some bills vs *** INC. in Seller Central
2. Wrong (outdated) unit number in the SG profile
3. Business licence past the 90‑day window
- **25 Apr** – **Second appeal** submitted: fresh (< 90 days) business licence, corporate bank statement, owner passport, plus bills and statements all showing the same address and the correct unit number.
- **27 Apr** – Appeal #2 also rejected with the one‑liner “not enough information to remove the violation.” No extra clues.
1. The new submission we are preparing to submit
1. Legal entity in Seller Central: *** INC.
2. Business address: same across all marketplaces and every document (unit number now correct).
3. Deposit / charge methods: corporate bank account + corporate credit card, both labelled *** INC.
4. Documents on file (each ≤ 90 days):
- Corporate licence (*** INC.)
- Corporate bank statement
- Corporate mobile‑service bill
- Passport of account owner (name matches owner record)
2. **What Went Wrong (now fixed)**
1. Personal name on some bills vs corporate name in Seller Central
2. Outdated unit number in the first appeal
3. Corporate licence older than 90 days in the first appeal
