Section 3 account under review
I received a notification from amz on January 2nd, stating that my account was under review under section 3 and required to be verified via video call and upload of documents to prove the authenticity of my ASINS. I completed the verification on January 6th. After the verification via phone call, I received another email requesting the same documents previously uploaded (without any link to upload them). I have not received a response, I need guidance on this matter.
Section 3 account under review
I received a notification from amz on January 2nd, stating that my account was under review under section 3 and required to be verified via video call and upload of documents to prove the authenticity of my ASINS. I completed the verification on January 6th. After the verification via phone call, I received another email requesting the same documents previously uploaded (without any link to upload them). I have not received a response, I need guidance on this matter.
19 replies
Seller_4zBzdtgCyS9EI
Did you submit the required commercial WHOLESALE invoices from a BRAND APPROVED B2B ONLY distributor?
Atlas_Amazon
Hello @Seller_4nwNDm1Ijo6IO
Thank you for the information provided regarding the recent issues that you encountered with the verification. I know the lack of response can be very frustrating when you have provided the documentation that was being requested from you. To clarify, did you provide the information on the date you completed the call? How long has this information been pending?
Have you attempted to open any kind of case into this situation? If so, would you be able to provide the corresponding ID so we may further review what the situation looks like? If you have any other relevant information or updates that you would like to share, we encourage you to refer back to this thread so we may continue to understand the concern.
Best,
Atlas
Seller_fyq7oxmXy2J4P
I just had this happen and I resent the requested documents by replying to the email that was sent. Then I heard back and all was good. Yes it was the same documents that I had already submitted. Hope this helps
