Hi Community Manager team,

My Singapore seller account passed document review and was escalated to the Seller Identity Verification queue on 12 June 2025 (Case 3050992283). Account Health Support advised I would receive a scheduling link for the virtual identity-verification interview “within a few days,” but 12 days have now passed with no email or Performance Notification.

The account remains suspended, leaving 5,392 FBA units stranded and daily storage fees accruing. Could you please check whether a specialist has been assigned and give the queue a gentle nudge? If any action is required from my side, I will respond immediately.

Thank you for your help