Promised delivery date falls on a day when customer's business is closed.
Hello,
Does anyone know how to submit a suggestion to the SFP team? Here is the issue:
We've noticed for months now that we get a ton of orders on Friday with a promise delivery date of Saturday. When we click on Buy Shipping to purchase the shipping label, we see that the customer indicated to Amazon that they are closed on Saturdays. And yet, we are obligated to buy Saturday delivery option. This causes two issues:
-We spend more money for Saturday delivery compared to Monday delivery. Pure waste of money.
-Customer is not getting it Saturday, of course, because there is nobody to accept the package. This dings us in the On-Time Delivery metric at the SFP (yes, SFP metrics are different, and they count "Customer is not available or business is closed" delivery delay as seller's fault).
It will be smart and will make all sense to show the customer that Monday is the delivery promise day, and allow sellers to purchase a proper shipping label (standard next day/overnight, that works only during business days) instead of having them to overpay for the Saturday delivery label, which is a waste anyway, and will ding sellers in metrics.
Promised delivery date falls on a day when customer's business is closed.
Hello,
Does anyone know how to submit a suggestion to the SFP team? Here is the issue:
We've noticed for months now that we get a ton of orders on Friday with a promise delivery date of Saturday. When we click on Buy Shipping to purchase the shipping label, we see that the customer indicated to Amazon that they are closed on Saturdays. And yet, we are obligated to buy Saturday delivery option. This causes two issues:
-We spend more money for Saturday delivery compared to Monday delivery. Pure waste of money.
-Customer is not getting it Saturday, of course, because there is nobody to accept the package. This dings us in the On-Time Delivery metric at the SFP (yes, SFP metrics are different, and they count "Customer is not available or business is closed" delivery delay as seller's fault).
It will be smart and will make all sense to show the customer that Monday is the delivery promise day, and allow sellers to purchase a proper shipping label (standard next day/overnight, that works only during business days) instead of having them to overpay for the Saturday delivery label, which is a waste anyway, and will ding sellers in metrics.
16 replies
Seller_FcJ62CpbWSlbK
Is it expedited in anyway? I have several customers who I think purposefully order 2 day to be delivered when they are closed. Each time, they are 'delivered' late and the a to z refunded totally including the shipping. The first two times, after having them not only keep the item but get a total refund, I canceled. It is pretty bad when you have to cancel in order not to get ripped off.
Seller_8sP6ffckcRn6v
Here is my experience as a buyer.
Amazon Prime tried delivery on Saturday and Sunday.
Then returned the item to the seller.
UPS knows to hold it for us until Monday.
Seller_wdrrfs5epR4QL
Hello!
Do I understand right - Saturdays deliveries are more expensive than weekdays deliveries? How to eliminate wasting on delivery charging?
TaylorR_Amazon
Hi @Seller_NzEmZKTEdcpPZ,
I would think that this should be a delivery attempt, therefor stopping the clock. Have you had a conversation with Seller Support about this?
Seller_24FzucbyGtgZS
Amazon does NOT care. Its your fault - always.
