GETTING RETURNS WITH NO EXPLINATION
Hello All
I have been receiving a massive amount of returns for a particular product that I am selling. When I look into the return, there are no comments or reasons left by the customer for returning the product. However, on my phone when I receive the notification email from Amazon that the product has been returned, I can see under the Refund Reason column that it says Order Not Received. This doesn't make sense as the customer is not complaining about the product not being able to received. Nor am I responsible for shipping as I am shipping the product through FBA. When I contacted Amazon all they said was I have to wait 60 days after the return date and then they could investigate into the return. Is anyone else coming across this problem? My bottom line is getting killed with these unexplained returns!
GETTING RETURNS WITH NO EXPLINATION
Hello All
I have been receiving a massive amount of returns for a particular product that I am selling. When I look into the return, there are no comments or reasons left by the customer for returning the product. However, on my phone when I receive the notification email from Amazon that the product has been returned, I can see under the Refund Reason column that it says Order Not Received. This doesn't make sense as the customer is not complaining about the product not being able to received. Nor am I responsible for shipping as I am shipping the product through FBA. When I contacted Amazon all they said was I have to wait 60 days after the return date and then they could investigate into the return. Is anyone else coming across this problem? My bottom line is getting killed with these unexplained returns!
5 replies
Jameson_Amazon
Hi @Seller_LXU3O0wQx0dy6,
Thank you for reaching out on the Seller Forums!
If you haven't done so already, I would recommend looking through your FBA Returns reports to see if you're able to view the return reasonings. You can find a breakdown of this report in this help page.
For more information and best practices on FBA returns, I'd recommend reading through these resources:
Now, if you need any additional assistance once this return is investigated, please reach out to me in this thread!
In the meantime, please let me know if you have any additional questions.
All the best,
Jameson
