How long does the process of Live ID & Face verification take? because it's been 8 days since i submit the verification and i didn't see any reply from amazon

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Seller_N6vB5WFV9SoyF

How long does the process of Live ID & Face verification take? because it's been 8 days since i submit the verification and i didn't see any reply from amazon

Hello Amazon!

I recently 8 days ago on sunday submit a live face & ID verification on Amazon US Seller link for reactivating my UAE Marketplace. 3 days ago my usa marketplace got reactivated which i didn't sign up for but my UAE marketplace is still deactivated which i mainly sign up for. I literally contact Amazon UAE Accosiate 6 times in past 5 days. also submit the case countless time in uae marketplace but they don't read my appeal and give me the previous answer again and again. i also submit the case in usa marketplace but it's been upto 2 days and the case is still on pending. i literally trying to verify my amazon uae account in past 14 days i am very confused and frustate and also deeply in sad mood. now nobody is from amazon replying me that's why i come to seller forums and trying to raise my voice. 8 days ago when i sumit the Live Face & ID verification. there is only one pop up showing that>

"We have completed our review of your face and ID document images.

We are conducting further checks on the information you provided during registration and we may contact you by email for further clarification within two business days."

and when i submit the case that please tell me what is my verification status they say

"Hello,

We are currently reviewing the information that you have provided.

Thank you for your patience with our verification process.

Thank you

Amazon.ae

I just want to say you that please review my verification as soon as poosible and reactivate my Amazon ae. I know this is Amazon.com but where i submit the Live Face & ID Verification is on Amazon US Marketplace. I am also attaching Screenshot please see it.

I hope i will get positive reply from you

Thanks for reading my important concern

Your sincerely

Muhammad Javed Iqbal

img
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3 replies
Tags:Account Health, Account users, Deactivated, Seller Support, Suspended
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Atlas_Amazon

Hello @Seller_N6vB5WFV9SoyF

"I recently 8 days ago on sunday submit a live face & ID verification"

Thank you for the information provided regarding the situation you have been dealing with. I understand the frustration with a delayed review and I want to assure you our team is working as efficiently as they can to resolve your situation.

"We are currently reviewing the information that you have provided.

Thank you for your patience with our verification process."

Based off of what you have provided, they do not have an update as of now regarding your situation. Unfortunately, there is not any action that we can take at this time. Once an update is available for your situation, our team will provide a response to you in a performance notification.

If you have any additional information to share, continue to refer here for support.

Best,

Atlas

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