I am writing to escalate a persistent issue that remains unresolved despite my opening 21 cases over the past 60 days. I am unable to schedule a video verification call using the link provided in the performance notification.

Each time I report this issue, I am instructed to wait for a few days. However, no resolution follows, or I receive another request to complete a video verification, which again includes an invalid link.

I have attempted various troubleshooting steps on my end, including using different browsers, clearing cache and browser history, and ensuring there are no local technical issues. Unfortunately, none of these efforts have resolved the problem.

I have repeatedly shared screenshots and videos with the support team to illustrate the issue clearly. Despite being assured that the matter has been escalated to the appropriate team, there has been no tangible progress or resolution.

The support team has failed to provide meaningful assistance. The cases are often closed without resolution, leaving my account in limbo and causing significant frustration.

Additional Context:

To support my request, I have attached the following:

A screenshot of the error page encountered when attempting to schedule the video verification.

A list of recent cases opened regarding this issue, as detailed below:

1. 27 November 2024, 11:45:14 AM GST, 10554457342, Pending Amazon Action: "Why is my account still suspended?"
2. 25 November 2024, 12:02:02 PM GST, 10546743902, "Your ‘Call Me Now’ Inquiry."
3. 21 November 2024, 01:51:35 PM GST, 10536564962, "Questions regarding my Account Health."
4. 18 November 2024, 10:48:29 AM GST, 10523942672, "Questions regarding my Account Health."
5. 14 November 2024, 12:40:56 PM GST, 10514183102, "Your ‘Call Me Now’ Inquiry."
6. 08 November 2024, 07:27:07 AM GST, 10494974052
7. 05 November 2024, 06:34:28 PM GST, 10486097682, "Unable to complete the video verification - Sorry, session has expired."