Background and Issue:

Our account faced compliance issues due to Ascend Ecom’s poor management of our sourcing and documentation processes. This led to incomplete authenticity records for our listings. Unfortunately, after Ascend Ecom’s shutdown, we were unable to retrieve all the necessary sourcing documents. Ascend Ecom is now facing legal action with the FTC, further complicating the situation.

We have already submitted an appeal to Amazon, including detailed documentation such as:

• Amazon Services Management Agreement

• Proof of Payment

• Reputable Supplier Documentation

Despite these efforts, our appeal was rejected, and attempts to escalate the case have not resulted in a resolution.

Steps Taken:

Terminated Relationship with Ascend Ecom

• Fully severed ties to prevent further issues.

Internal Audit and Compliance Measures

• Removed all products sourced through Ascend Ecom.

• Established an in-house compliance team and enhanced oversight processes.

Verified Supplier Relationships

• Partnered with EE Distribution, a reputable and verified supplier.

Request for Assistance:

We are reaching out to ask if anyone has experienced similar issues with Ascend Ecom and whether you were able to successfully reinstate your Amazon account.

If you have insights, advice, or can offer guidance on navigating this situation with Amazon, we would greatly appreciate your help.

We are committed to complying with Amazon’s policies and have implemented rigorous measures to prevent such issues in the future. Please let us know if you can share your experience or recommend any steps that might assist us in resolving this matter.