New Inbound Placement Service Fee Charged But Not Done
We sent an FBA shipment in to Amazon, paid the inbound placement service fee, but Amazon did not distribute our inventory across the US. This shipment was closed two months ago and all of the inventory is in ONE location OAK 4, Tracy, CA. I've asked Amazon multiple times, how can a Prime buyer, in Miami, Florida, get free 2-Day shipping if all of our inventory is in one warehouse on the west coast. I've received no answer. This was our 9th shipment to Amazon and the first with this problem. Amazon, if you're going to charge us an inbound placement service fee, you need to PERFORM the inbound placement service. The case ID is 15925867171 and any help from a moderator would be great.
New Inbound Placement Service Fee Charged But Not Done
We sent an FBA shipment in to Amazon, paid the inbound placement service fee, but Amazon did not distribute our inventory across the US. This shipment was closed two months ago and all of the inventory is in ONE location OAK 4, Tracy, CA. I've asked Amazon multiple times, how can a Prime buyer, in Miami, Florida, get free 2-Day shipping if all of our inventory is in one warehouse on the west coast. I've received no answer. This was our 9th shipment to Amazon and the first with this problem. Amazon, if you're going to charge us an inbound placement service fee, you need to PERFORM the inbound placement service. The case ID is 15925867171 and any help from a moderator would be great.
20 replies
Seller_z3XfkorVSmnEY
Interesting. I wouldn't ask support about customers getting items in 2 days -- that's logistic's problem to deal with. UPS 2nd day air will work.
But I would totally want an answer on the placement fee issue. If this isn't a case by itself, I believe it should be. @Dominic_Amazonany ideas?
Seller_ZdAkrc421R8lP
Hello @Rose_Amazon. I am reaching out to you to see if you can provide some assistance on this issue. The short description is that we sent in an FBA shipment and paid the inbound placement fee, however, Amazon never performed the inbound placement service. The entire shipment was sent to OAK 4 in Tracy, CA and never distributed to the rest of the USA. The case ID is 15925867171 and the support team keeps replying that there isn't an issue. If you could look into it that would be very much appreciated. Thank You.
Bryce_Amazon
Good morning @Seller_ZdAkrc421R8lP,
Thank you for taking the time to post. I have reviewed the case number you have provided, and can see that it still marked Pending as Seller Support is continuing to investigate. Once they have completed their investigation and marked the case resolved, I will re-examine the details to determine the best next steps. Thanks for your patience!
- Bryce
