Advertising page error, limited to one product, unable to advertise
I have tried several browsing engines to advertise product A in the store. After selecting the product, if you choose the keyword advertising method (no keywords have been added yet) or add keywords, the page will prompt an error message of "An error occurred. Please save your campaign draft and refresh the page."
There were no issues with advertising other products, and there were no issues with advertising this product before. It is a children's toy. Is there any way to solve it?
Advertising page error, limited to one product, unable to advertise
I have tried several browsing engines to advertise product A in the store. After selecting the product, if you choose the keyword advertising method (no keywords have been added yet) or add keywords, the page will prompt an error message of "An error occurred. Please save your campaign draft and refresh the page."
There were no issues with advertising other products, and there were no issues with advertising this product before. It is a children's toy. Is there any way to solve it?
1 reply
Quincy_Amazon
Hello @Seller_8oFGEAHLer5Gp
Thank you for posting your inquiry to the Forums.
I understand that you are receiving an error message when trying to create an ad on a product. In this case, you can try to clear your cache and cookies to see if it resolves the issue. If the issue is still persisting, I would suggest contacting an advertising support specialist directly in the Advertising Console Support Center. If you still need assistance after reaching out to advertising support, please feel free to provide the case ID to this thread.
Regards,
Quincy_Amazon
