Someone Who Added a Product with a Fake Brand Reported Me for Selling the Same Product as the Real Brand
Hello friends,
I am a seller from outside the USA
I have a letter that gives me the authority to sell and list under a brand, and I opened this product for sale from the catalog (It was previously listed under another brand name).
Immediately after I put the product up for sale, the person who listed the product with an irrelevant brand name filed a complaint, claiming that I was infringing the trademark, and Amazon immediately locked my product and marked its account health as high risk.
With a little research, we see that the same product is listed under 12 different brands and is currently available for sale!
Now, when I receive a sales authorization letter from the manufacturer, am I committing fraud, or is the person selling the product with a brand that has nothing to do with the actual brand of the product committing fraud?
I wrote to the Amazon account health team multiple times asking them to call me, but they did not and Amazon concluded that I was a fraudster.
Isn't it a funny joke?
Someone Who Added a Product with a Fake Brand Reported Me for Selling the Same Product as the Real Brand
Hello friends,
I am a seller from outside the USA
I have a letter that gives me the authority to sell and list under a brand, and I opened this product for sale from the catalog (It was previously listed under another brand name).
Immediately after I put the product up for sale, the person who listed the product with an irrelevant brand name filed a complaint, claiming that I was infringing the trademark, and Amazon immediately locked my product and marked its account health as high risk.
With a little research, we see that the same product is listed under 12 different brands and is currently available for sale!
Now, when I receive a sales authorization letter from the manufacturer, am I committing fraud, or is the person selling the product with a brand that has nothing to do with the actual brand of the product committing fraud?
I wrote to the Amazon account health team multiple times asking them to call me, but they did not and Amazon concluded that I was a fraudster.
Isn't it a funny joke?
5 replies
Stevie_Amazon
Greetings @Seller_3WHpelHKyBXZk,
I hope this finds you well.
I see you have already posted in the forums regarding this issue, where @Emet_Amazon is awaiting your reply.
Automatic replies that make you hate
We kindly ask that you update your original post with any updates or requests for additional assistance in order to avoid confusion in the community on the status of your issue.
Respectfully,
Stevie
