Skin Whitening Products - Incorrectly Flagged with Mercury - Test Reports Provided Say otherwise
Hello Amazon Support,
Our product have been falsely flagged and removed for containing Mercury in our ingredients. We have provided the following testing reports as per Amazon's Policy. These are some of our top selling products with 100's of units sitting in FBA. The testing report clearly shows no Mercury is found in our products.
Case ID: 15972799951
The following Test Reports were provided.
- 21 CFR 700.13 (Cosmetic Testing – Mercury)
- 21 CFR Part 710 (Voluntary Registration of Cosmetic Product Establishments)
- 21 CFR Part 720 (Voluntary Filing of Cosmetic Product Ingredient and Cosmetic Raw Material Composition Statements)
Also Provided
- Product Images containing all 4 sides of our products.
- COA
Thank you for the support
Skin Whitening Products - Incorrectly Flagged with Mercury - Test Reports Provided Say otherwise
Hello Amazon Support,
Our product have been falsely flagged and removed for containing Mercury in our ingredients. We have provided the following testing reports as per Amazon's Policy. These are some of our top selling products with 100's of units sitting in FBA. The testing report clearly shows no Mercury is found in our products.
Case ID: 15972799951
The following Test Reports were provided.
- 21 CFR 700.13 (Cosmetic Testing – Mercury)
- 21 CFR Part 710 (Voluntary Registration of Cosmetic Product Establishments)
- 21 CFR Part 720 (Voluntary Filing of Cosmetic Product Ingredient and Cosmetic Raw Material Composition Statements)
Also Provided
- Product Images containing all 4 sides of our products.
- COA
Thank you for the support
9 replies
Manny_Amazon
Hello @Seller_QOMbyC6VSZ4dP,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
Seller_WtOwWhtSrFjva
Unless the bot is reprogrammed then any help you get will be useless.
Getting a bot fixed is worse than getting Congress to pass a budget.
Have you identified the key word causing the issue?
If so, try relisting without that key word.
