Lost Buy Box for brand we own with NO competing offers. Can you help?
Hoping someone can help! @Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon
We have lost the Buy Box for a brand we own and have NO competing offers. We have addressed all of the suggestions to "get the buy box" offered by Amazon and opened two cases so far.
Aside from the fact that we have taken fulfillment back from FBA to FBM, can anyone help us understand what we can adjust/fix to gain back the Buy Box?
ASINS: B0BLGLCYPK and B0BLGZJVSR
And why won't Amazon advise us to what is wrong?
Thanks for your help!
Lost Buy Box for brand we own with NO competing offers. Can you help?
Hoping someone can help! @Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon
We have lost the Buy Box for a brand we own and have NO competing offers. We have addressed all of the suggestions to "get the buy box" offered by Amazon and opened two cases so far.
Aside from the fact that we have taken fulfillment back from FBA to FBM, can anyone help us understand what we can adjust/fix to gain back the Buy Box?
ASINS: B0BLGLCYPK and B0BLGZJVSR
And why won't Amazon advise us to what is wrong?
Thanks for your help!
6 replies
Cooper_Amazon
Hi @Seller_t7fdEuQSuko2U,
I just wanted to check in with you to see if you still need some assistance with figuring out why some of your listings are no longer eligible to be the featured offer?
If you have a Selling Partner Support case ID, I can begin investigating the issue more thoroughly. (I did not see one filed with the ASINs you mentioned in the description above).
I also have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible.
I look forward to hearing back from you soon. In the meantime please take care and have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_t7fdEuQSuko2U,
Thank you for reaching out to us on the Seller Forums. In general we are not able to provide any details regarding the Featured Offer, however I have requested a review of your Featured Offer Eligibility for the ASINs shared on case 17103279351. I won't be able to share the specific results of the investigation but I will indicate when the review is complete. Hope you have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Hello @Seller_t7fdEuQSuko2U,
I wanted to follow up with you to let you know, at this time your Featured Offer Eligibility review is complete. While I cannot provide specific updates, any changes to your offers can be seen on your Manage Inventory page in Seller Central.
Thank you for your understanding and have a great day! Cheers, Cooper_Amazon
