Unable to create fulfillment orders (MCF)

Hi!

We are experiencing an issue with creating a fulfillment order (MCF). A notification would pop up "Your account is deactivated at the moment. Please contact Support for assistance" whenever we click on "Create Fulfillment order" in EU/UK markets.

We do not have any balance to Amazon and our Account Health Rating is Healthy.

We submitted a case already and since that time, we have not received detailed information about this. And thus greatly affecting our customer service routine, so will our business.

This is an urgent matter and we want ASAP resolution on this issue. Please anyone there who could really take a look on this for us and provide advice is something we greatly appreciate.

Case ID: 9168763962

Thank you so much.