OTDR policy/ using Amazon Labels
I know this is a pretty common theme, but I am still quite confused about this new policy.
Our percentage has dropped from 99+% to 93% since this new policy began.
And reading the policy, it looks like any labels purchased through Amazon, and using SSA/ Shipping templates are ODTR protected (all of our labels say that now).
What I'm struggling to understand, is if they created this new policy/standard for ODTR, why are the percentages based off labels that were purchased before that began. Running the report, the orders that are affecting my percentage negatively were shipped before this policy began.
And the part that is really tripping me up, is these orders were all purchased in the exact same way we are purchasing them now, with the same templates and no changes to transit or handling times. (I.e. if all of those orders that are bringing my ODTR percentage down were purchased today, they would be protected.)
so how can we be judged/punished for not following a standard/not using protecting that was not even created yet? (maybe I am missing something)
And there is nothing I can do to help, until the reporting date range catches up to when labels started being protected?
Logging in and watching the percentage continue to go down almost daily, while we followed guidelines for purchasing labels and shipping everything 100% on time, doesn't feel right, especially when there's currently nothing we can do to prevent it that we aren't already doing.
does anyone have any clarifications or something that I'm missing?
OTDR policy/ using Amazon Labels
I know this is a pretty common theme, but I am still quite confused about this new policy.
Our percentage has dropped from 99+% to 93% since this new policy began.
And reading the policy, it looks like any labels purchased through Amazon, and using SSA/ Shipping templates are ODTR protected (all of our labels say that now).
What I'm struggling to understand, is if they created this new policy/standard for ODTR, why are the percentages based off labels that were purchased before that began. Running the report, the orders that are affecting my percentage negatively were shipped before this policy began.
And the part that is really tripping me up, is these orders were all purchased in the exact same way we are purchasing them now, with the same templates and no changes to transit or handling times. (I.e. if all of those orders that are bringing my ODTR percentage down were purchased today, they would be protected.)
so how can we be judged/punished for not following a standard/not using protecting that was not even created yet? (maybe I am missing something)
And there is nothing I can do to help, until the reporting date range catches up to when labels started being protected?
Logging in and watching the percentage continue to go down almost daily, while we followed guidelines for purchasing labels and shipping everything 100% on time, doesn't feel right, especially when there's currently nothing we can do to prevent it that we aren't already doing.
does anyone have any clarifications or something that I'm missing?
1 reply
Dominic_Amazon
Hi @Seller_OQTPwvIVqfKpB,
Dominic from Amazon here, nothing in terms of policy has yet changed.
Effective September 25, 2024, you'll need to maintain a minimum 90% OTDR without promise extensions to have seller-fulfilled products listed on Amazon.com. We will start by addressing sellers with the lowest OTDR performance. For a great customer experience, we recommend that you maintain a 95% or greater OTDR for all seller-fulfilled orders. This policy does not apply to offers using the Fulfillment by Amazon (FBA) service because sellers are not responsible for on-time delivery promises for FBA orders.
- Transit time settings: On August 25, 2024, our transit time requirements will be updated to match the delivery capabilities of shipping services. If you're shipping within the contiguous United States (excluding Hawaii, Alaska, and US territories), you can set a maximum transit time of five days for standard shipping and eight days for free economy shipping.
- Handling time settings: On September 25, 2024, to help improve the accuracy of handling time, we'll enable automated handling time for sellers that have a manually configured handling time that is two or more days slower than their actual handling time (also known as a handling time gap).
You can find the announcement here: New updates to our on-time delivery policy and shipping settings
Best,
Dominic
