4 weeks for an appointment at LBE1
After being forced into a non-partnered shipment by another Seller Central error (read more here https://sellercentral.amazon.com/seller-forums/discussions/t/2c963423-1c72-4899-91d4-aa2d52855695?postId=a5847be1-6f69-4dae-b8ef-7a8790fe55ac to avoid adventuring in the same terrible situation), our carrier SAIA could not book an FBA appointment at LBE1 for 4 weeks.
This is of course causing loss of revenue and out of stock for some of our main seller products. Case ID 15994167801 was opened to document the problem and inquire about the appointment delay without any answer on the part of Amazon.
This shows everything that is wrong with Amazon FBA 3P and the supposed Amazon-3P sellers "partnership". In a word indifference. We know logistics are challenging and no seller expects FBA to be perfect every day. But what is not understandable is to be ignored especially when factoring-in Amazon financial and technological resources and the money Amazon is making on 3P sellers vs. managing its own inventory (we know the difference from the SEC filing). How hard it is to program FBA warehouse delays into SC?? How hard it is to communicate with 3P sellers about the current logistic challenges and be advised before disasters happen? Why do we have to pray for information on these forums instead of having logistic timing data to make more informed decisions?
4 weeks for an appointment at LBE1
After being forced into a non-partnered shipment by another Seller Central error (read more here https://sellercentral.amazon.com/seller-forums/discussions/t/2c963423-1c72-4899-91d4-aa2d52855695?postId=a5847be1-6f69-4dae-b8ef-7a8790fe55ac to avoid adventuring in the same terrible situation), our carrier SAIA could not book an FBA appointment at LBE1 for 4 weeks.
This is of course causing loss of revenue and out of stock for some of our main seller products. Case ID 15994167801 was opened to document the problem and inquire about the appointment delay without any answer on the part of Amazon.
This shows everything that is wrong with Amazon FBA 3P and the supposed Amazon-3P sellers "partnership". In a word indifference. We know logistics are challenging and no seller expects FBA to be perfect every day. But what is not understandable is to be ignored especially when factoring-in Amazon financial and technological resources and the money Amazon is making on 3P sellers vs. managing its own inventory (we know the difference from the SEC filing). How hard it is to program FBA warehouse delays into SC?? How hard it is to communicate with 3P sellers about the current logistic challenges and be advised before disasters happen? Why do we have to pray for information on these forums instead of having logistic timing data to make more informed decisions?
1 reply
Bryce_Amazon
Hey there @Seller_ODGnET55Q6yM6
It looks like this case was created with the Amazon Buyability team, who may not be best suited to investigate this on your behalf. I do see you engaging with my colleague Dom in your original thread, I recommend continuing to correspond with him on all issues related this shipment to ensure consolidated communications.
- Bryce
