Amazon FBA Lost Our Inventory - Reimbursement Denied

Amazon FBA lost 300 units of our product we shipped on 11/2/23 to the FBA and arrived to the FBA on 11/7/23.

We opened a case with Brand Registry and provided proof of shipment was delivered to FBA from UPS, Proof of Cork & Leaf ownership of the product and proof that the FBA checked in the product. FBA showed they checked in zero units. There were 300 units in the box when it was delivered.

Even with proving the FBA lost the product, Brand Registry has denied our claim and now is ignoring our new case we started. We lost $4,797.00 in retail sales during the holiday season and we are fighting to get this back. We should not have to fight with Amazon for their failure at the FBA.

Amazon Brand Registry use to be there to assist sellers, now it is merely there to deny any claims submitted. Would be nice if we could speak to a human on the phone to get this resolved.

Jeff Bezos may be right. They are heading down a path to failure without seller support.